Director of Supply Operations

Overview:

Nerdy is seeking a Director of Supply Operations to lead and optimize the supply-side marketplace operations for our consumer business. The Director will own operational processes around tutor forecasting, sourcing, subject-matter vetting, and marketplace excellence, leveraging automation and AI to ensure our tutor supply aligns seamlessly with client demand and to drive continuous improvement as we scale.

This role is strategically vital for scaling operations, maintaining marketplace health, and driving rapid growth across our learning platform. We are seeking a strategically-minded, analytically rigorous leader—someone who thrives in marketplace operations, excels at forecasting and supply optimization, and can independently dive into data, develop operational models, and collaborate with Product and Engineering to prototype AI-based solutions. The ideal candidate has experience navigating data-rich environments and seamlessly translating strategy into hands-on execution.

About Nerdy:

At Nerdy (NYSE: NRDY) -  the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. 

We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.

Fortune favors the bold. Join us.

How we compete:

• AI-Native at every level
  From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done.
• Entrepreneurial velocity
  Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.
• Free-market rigor
  Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.
• Full-stack ownership
  You design, build, and run what you ship; accountability is a feature, not a bug.
• Reward for contribution
  Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and how you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.
• Relentless exploration
  Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.
• Is Apolitical
  You stay focused on mission-aligned outcomes, not distractions or unrelated causes.

If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more at nerdy.com.
Nerdy’s shareholder letters below explain our latest products and strategy:

• Q1-2025 Shareholder Letter
• Q4-2024 Shareholder Letter
• Q3-2024 Shareholder Letter

Required

• Bachelor’s degree in Business, Economics, Operations Management, Engineering, Data Science, or a related quantitative or analytical field.
• 8–10+ years of experience in marketplace operations, supply chain management,  or fulfillment, ideally in high-volume, tech-enabled environments.
• Hands-on experience accessing and analyzing data (SQL, Excel, Looker), independently diagnosing issues, prototyping operational solutions, and modeling forecasts
• Demonstrated experience leveraging AI-driven platforms and automation to streamline operational workflows, enhancing process consistency and reliability.
• Strong process improvement and change management skills with a bias toward simplification and scale, ideally in environments experiencing rapid growth or transformation.
• Clear, concise communicator with strong stakeholder management, able to influence effectively across diverse cross-functional teams and senior leadership. 

Preferred

• Familiarity with two-sided marketplaces or consumer SaaS environments.
• Experience with S&OP planning processes and scenario-based forecasting models.

Strategic & Operational Leadership

• Own the creation, implementation, and ongoing refinement of forecasting models to accurately predict tutor supply needs, ensuring optimal availability aligned with seasonal and market-specific demand fluctuations.
• Develop and execute comprehensive sourcing and recruitment strategies, ensuring robust tutor pipelines, timely onboarding, and effective resource allocation to meet peak demand periods.
• Lead strategic initiatives that optimize balance within our two-sided marketplace (tutors and clients), actively managing marketplace health metrics, including tutor survival rates, replacement rates, and operational efficiency.

AI & Automation Enablement

• Collaborate with AI, Product, and Engineering teams to implement and enhance automated solutions that streamline supply operations, including tutor matching, vetting workflows, and scheduling automation.
• Define, document, and continually refine tutor onboarding and activation processes, leveraging AI and automation to enhance efficiency and effectiveness.

Performance & Cost Management

• Implement a robust analytics framework to evaluate operational performance, providing actionable insights and recommendations to senior leadership.
• Define and monitor key performance indicators (KPIs) specific to tutor supply operations, utilizing data to drive continuous improvement.
• Allocate and manage budgets effectively, ensuring optimal resource use and alignment with strategic priorities.

Subject Matter Expertise & Tutor Quality

• Oversee rigorous vetting processes to verify and consistently enhance tutor subject-matter expertise, aligning tutor capabilities with real client needs and ensuring clients meet their stated learning outcomes.

Cross-Functional Collaboration

• Partner closely with Marketing, Product, Data Science, and Finance teams to ensure cohesive execution of operational strategies and alignment with broader business objectives.

Unleash Your Potential at Nerdy:

At Nerdy, you'll earn your success through meritocracy and exceptional outcomes. Our benefits reward performance and initiative:

• Competitive Compensation & Advancement: Market-leading salary paired with clear promotion pathways and equity (RSUs) - become an owner in our success.
• Retirement Made Simple: 401(k) plan with company match and immediate vesting. 
• A Remote-First Culture: We embrace flexibility across time zones and working styles to attract top talent and meet learners where they are.
• Flexible Time Off: Recharge on your terms, ensuring maximum productivity.
• Continuous Learning: Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services.
• Supercharge with AI: Leverage cutting-edge AI tools to accelerate your workflow.
• You’re Covered: Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves - numerous options for you and your family.

The Bottom Line:

If you're driven by impact, energized by ownership, and excited to help shape what’s next, you’ll thrive here. We move fast, think big, and reward those who deliver. This isn’t a traditional corporate environment - it’s a place to do the most meaningful work of your career.