Director, Product Management

The Director of Product Management is responsible for defining product strategy across a portfolio of software and data-driven capabilities, leading cross-functional teams, and ensuring the organization delivers measurable customer and business outcomes. This role focuses on building and scaling products that solve customer problems, improve adoption and retention, and create monetization opportunities through analytics, insights, packaging, pricing, and value-added data offerings. The role is also responsible for market sizing, segmentation, and opportunity assessment, connecting problem worth solving, customer value, and willingness to buy to guide investment decisions and product direction. The Director partners closely with Engineering, Design, Data, Marketing, Sales, Customer Success, Finance, and Operations leaders to align investment decisions, shape go-to-market priorities, and drive recurring revenue growth. This leader is expected to bring strong strategic judgment, organizational influence, operational rigor, and the ability to build high-performing product teams and product management practices. 

Key Responsibilities 

• Define and communicate the product vision, strategy, and multi-year roadmap for a portfolio of products and data-driven capabilities aligned to company priorities and recurring revenue goals. 

• Lead portfolio-level prioritization and investment decisions, balancing customer value, strategic fit, technical feasibility, and commercial impact. 

• Partner with Engineering, Design, Data, Finance, Sales, Marketing, and Customer Success leadership to align roadmaps, delivery plans, and go-to-market execution. 

• Drive customer discovery, market research, and competitive analysis to identify opportunities in workflow improvement, analytics, reporting, and data monetization. 

• Lead market sizing, segmentation, and opportunity assessment to determine which problems are worth solving, quantify customer value, and evaluate willingness to buy as inputs to product and investment strategy. 

• Own accountability for key portfolio outcomes such as adoption, retention, expansion, revenue growth, and the performance of monetized product and data offerings. 

• Establish and refine monetization strategies, including packaging, pricing inputs, usage-based models, premium analytics capabilities, and data-enabled product offerings. 

• Build, lead, and mentor a team of product managers, providing coaching, clear expectations, and career development support. 

• Improve product operating rhythms, decision frameworks, discovery practices, and cross-functional ways of working to increase execution quality and decision velocity. 

• Represent product strategy and performance with executive stakeholders through business cases, portfolio updates, and data-driven recommendations. 

Qualifications 

• Bachelor’s degree in business, engineering, computer science, analytics, economics, or a related field. 

• 8+ years of experience in product management, with meaningful experience in a software environment and a track record of increasing scope and ownership. 

• Experience leading product strategy across complex product areas or portfolios and driving initiatives from discovery through launch and optimization. 

• Experience managing, mentoring, or leading product managers and helping scale product management practices. 

• Strong understanding of SaaS business models, product lifecycle management, roadmap planning, discovery, and agile delivery. 

• Demonstrated ability to analyze product, customer, and business data to support investment decisions and strategic prioritization. 

• Experience shaping monetization strategy through pricing, packaging, premium feature design, usage-based models, or data product development. 

• Excellent communication and stakeholder management skills with the ability to influence executive leaders and align cross-functional teams. 

Preferred Skills 

• Strong customer empathy and the ability to translate complex business problems into scalable SaaS solutions and portfolio investments. 

• Deep experience with product analytics, KPI development, funnel analysis, cohort analysis, experimentation, and performance management. 

• Strong understanding of SaaS business metrics such as adoption, churn, retention, expansion, annual recurring revenue, lifetime value, and net revenue retention. 

• Ability to balance strategic thinking with operational execution across customer needs, technical constraints, organizational priorities, and commercial outcomes. 

• Comfort leading through influence at the executive level and driving alignment across multiple teams and senior stakeholders. 

• Demonstrated experience leading product launches, pricing strategy, value proposition development, cross-functional enablement, and AI market activation. 

• Experience building strong product organizations, coaching managers or senior individual contributors, and improving product operating models is a plus. 

Success in This Role 

Success in this role is measured by the ability to define a clear product direction, build alignment across teams, and deliver portfolio-level outcomes that improve adoption, retention, expansion, and revenue growth. Success also includes building strong product management practices, developing talent, and creating scalable monetization opportunities through analytics, insights, packaging, pricing, and data-enabled product offerings that drive measurable business impact.