Director, Implementation

Job Title: Director, Implementation  

Location: Remote – U.S.  (See eligible states below)

Company Overview  

Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. With an emphasis on efficiency and collaboration, we provide data-driven insights and harness AI to help companies not just manage but maximize their digital content. At Canto, we're more than a DAM solution; we're a catalyst for brand evolution. Join our mission to transform the DAM category and empower brands to extract unparalleled value from their digital assets.  

It’s an exciting time to join the Canto team. We have great people here already and are growing rapidly — we look forward to hearing from you if you match the role below.  

 This position is eligible for hire in the following states: AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA & WI. Candidates must reside in or be willing to relocate to one of these states at the time of employment.

Job Overview  

The Director of Customer Implementation will shape the future of how customers experience our platform for the first time, leading a global team to redefine onboarding through innovation, AI, and automation. This role blends strategic vision with technical curiosity — driving smarter, more intuitive ways for customers to get value faster. Partnering closely with global leaders, this person will champion transformation across regions and teams, ensuring every implementation reflects Canto’s commitment to simplicity, intelligence, and customer success.  

Key Responsibilities  

• Lead a global transformation of Canto’s customer onboarding experience, leveraging AI, automation, and data insights to redefine how customers realize value from day one.  

• Develop and execute a forward-looking implementation strategy that aligns with company growth goals and positions Canto as an industry leader in intelligent customer onboarding.  

• Inspire and empower a high-performing global team, cultivating innovation, accountability, and technical excellence across NAM and EMEA.  

• Evolve technical implementation practices, including data migrations and integrations, into scalable, automated frameworks that enhance quality and efficiency.  

• Collaborate cross-functionally with Product, Sales, and Customer Success to ensure a seamless, insight-driven customer journey from implementation through adoption.  

• Redesign and optimize processes to drive consistency, speed, and customer delight, creating a foundation for long-term scalability and success.  

• Champion a culture of continuous improvement, integrating customer feedback, analytics, and emerging technologies into team operations and decision-making.  

• Represent the voice of Implementation at the leadership level, providing strategic insights and operational transparency to senior executives.  

• Model transformational leadership, guiding teams through change with clarity, empathy, and an unwavering focus on delivering measurable impact for customers and the business.  

Qualifications  

Required:  

• Proven track record of leading global implementation organizations that leverage technology, automation, and AI to accelerate customer time-to-value and drive measurable business impact.  

• 10+ years of experience in Implementation, Customer Success, or related functions, including 5+ years in senior or global leadership within a SaaS environment.  
• Demonstrated success in building and executing scalable implementation strategies that improve efficiency, consistency, and customer satisfaction.  
• Exceptional leadership and team development skills, with experience inspiring and growing high-performing, diverse teams.  
• Strong strategic, analytical, and communication skills, with the ability to influence cross-functional stakeholders and translate insights into action.  
• Experience implementing and optimizing customer onboarding software (e.g. GUIDEcx, Rocketlane) to drive predictable time-to-value, streamline implementation workflows, and enhance customer visibility and engagement during onboarding
•  Experience with Customer Success platforms (ChurnZero preferred) to monitor adoption, ensure seamless handoffs from onboarding to CSM teams, and operationalize customer outcomes throughout the lifecycle.

Preferred / Nice to Have:  

• Experience with Digital Asset Management (DAM), Product Information Management (PIM), or Content Management Systems (CMS).  
• Experience with data migration and technical implementation processes.  

How We Do It – Our Values:    

We are Customer Obsessed. We make it our mission to understand our customers and their challenges. Through our actions, we make our customers’ work easier.    

We Own the Outcome. We set goals based on outcomes that matter, measure our results, and up our game. We are action oriented – changing course when we need to and committing when things go right.    

We are Transparent, Curious, and Candid. We are truth-tellers, and default to transparency to build trust and collaboration. We are curious to learn more before we evaluate and decide. We bring a point of view and have the courage to share it.    

We Treat Everyone with Respect and Empathy. Always. We respect each other and have fun. As one global team, we are made better by valuing different perspectives embracing diversity in experience and thought.   

This position is eligible for hire in the following states: AZ, CA, CO, CT, FL, GA, IA, ID, IL, MA, MD, ME, MI, MN, MS, NC, NY, OR, PA, SC, TX, UT, WA & WI. Candidates must reside in or be willing to relocate to one of these states at the time of employment.   

Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.