Director I, Business Systems

Category/Area of Expertise: Merchandising Marketing Support
Job Requisition: 466655
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Commercial Systems and Tools (5159369)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
Accountable for collaborating with leaders across ADUSA to deliver well-informed, forward-looking insights that shape the strategic direction of the company's commercial tools portfolio. This role requires a deep understanding of the complex commercial systems landscape and the ability to develop and execute a recommendation and implementation roadmap to enable new commercial system capabilities.
This leader oversees a team with strong business and technical expertise, driving system implementations through the full project lifecycle-from defining business requirements to managing change initiatives-ensuring users are prepared for systematic changes and new ways of working. Responsibilities include oversight of Electronic Data Interchange (EDI) operations, Business Systems Enablement (BSE) pods that manage application portfolios, and the Portfolio & Governance function, which handles intake, prioritization, and funding alignment.
Duties and Responsibilities• Oversees a team that supports business leaders across ADUSA to effectively optimize and enhance the existing portfolio of commercial systems and tools. Responsible for partnering with Commercial teams to drive alignment across the enterprise on new potential tools and capabilities; provides deep insights on how to sequence/optimize the existing portfolio of commercial systems and tools.• Oversees three integrated divisions:
- EDI Business Operations - Ensures uninterrupted vendor-to-business data exchange and compliance with corporate data and trading standards.
- Business Systems Enablement (BSE) Pods - Own and govern business applications by tier and domain, providing forward looking strategy and execution plans.
- Portfolio & Governance (PG) - Manages intake, funding alignment, prioritization, and reporting across Agile and Waterfall delivery models.• Leads team that is responsible for the documentation of the product/project roadmap across all commercial systems/tools. Has visibility to all work underway with the 100+ commercial systems. Drives for a streamline, highly integrated suite of commercial systems and tools. Aligns roadmaps, funding, and execution priorities across enterprise portfolios.• Defines and maintains governance frameworks for system ownership, intake, prioritization, and benefit tracking, ensuring transparent engagement with IT, Finance, and business partners.• Drives vendor and application health governance, including key supplier relationship oversight, lifecycle planning, and performance scorecards for strategic applications.• Represents Business Systems in enterprise forums, guiding alignment on commercial data integrity, application governance, and technology modernization initiatives.• Mentors and develops associates to build a high-performing, cross-functional team culture focused on ownership, accountability, and innovation.• Leads team to partner with PMO and Change Management to build and pressure-test implementation and change plans to ensure business activities are understood and that users are well positioned throughout the change journey.
Qualifications• 10+ years of progressive experience in business systems management, data governance, or technology portfolio oversight.• Demonstrated leadership of multidisciplinary teams across business and IT, preferably within large or matrixed organizations.• Experience managing application portfolios, EDI operations, or vendor technology ecosystems.• Proven success developing and implementing governance frameworks and intake processes.• Strong track record of partnership with IT, Finance, and business executives to align funding, prioritization, and delivery.• Advanced understanding of enterprise business systems governance, application lifecycle management, and portfolio oversight across Agile and Waterfall delivery models.• Knowledge of commercial business domains (e.g.: Commercial, Supply Chain, Pricing) and how system workflows enable business outcomes.
Preferred Qualifications• Understands Agile WOW• Product-driven mindset• PMP Certification• Master's degree preferred
ME/NC/PA/SC Salary Range: $139,120 - $208,680
IL/MA/MD/NY Salary Range: $160,000 - $240,000
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
#li-mm1 #li-hybrid
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.