Director, GTM Technology and Operations

About our Team 

The Diligent Commercial Strategy & Operations team sits at the heart of the company’s growth engine, driving revenue acceleration and operational excellence across our global Sales, Customer Success, Partner, and Marketing organizations. As the architects of Diligent's Go-To-Market strategy, we collaborate with executive leadership to shape data-driven initiatives, streamline processes, and optimize our GTM tech stack. Our team leads critical functions, including Sales and CS Operations, Commissions, the GTM Tech stack and global process implementation—ensuring alignment and efficiency at every level of the commercial organization. Joining this team means being part of a high-impact, strategic group that directly influences Diligent's success and fosters a culture of innovation, performance, and continuous improvement. 

Overview
We are seeking a dynamic and experienced leader to run the strategy and execution of GTM operations and systems, ensuring structural alignment across commercial functions and stakeholders (marketing, sales, partners and customer success). This role will be responsible for driving operational excellence through the effective buildout, integration and optimization of our core commercial technology platforms and will be the primary owner of business requirements and prioritization for Salesforce.com. You will work closely with cross-functional teams across the business to ensure the foundational processes and systems are aligned with our operational goals and business objectives. This is a critical role in scaling our GTM operations, improving team performance, and supporting our growth trajectory. 

What You’ll Be Doing: 

• Oversee GTM Operations & Processes: Ensure seamless operations across commercial systems by aligning business processes, technology, and teams, including marketing, sales, partners and customers success, to drive GTM success. 

• Optimize GTM Systems: Drive continuous optimization of the tech stack, pushing the envelope with our vendor technology partners and ensuring systems effectively support our GTM efforts across the pre and post sales funnel  

• Integrate and Automate Systems: Lead the effort to integrate tools and technologies to create a seamless flow of data and automated workflows across teams, enhancing efficiency and reducing manual processes. 

• Define and Manage Business Requirements: Collaborate across the Commercial Strategy & Operations teams to establish requirements for Salesforce and other core technologies. Ensure these align with our overarching operational and revenue growth goals, and program manage corresponding projects to delivery. 

• Ensure Data Integrity and Governance: Develop and enforce policies to ensure data quality and integrity across Salesforce and other key tools. Ensure compliance with data governance standards. 

• Adopt Best Practices and Emerging Technologies: Stay current on the latest trends and tools in the GTM space, ensuring the tech stack remains cutting-edge, scalable, and effective in supporting business growth. 

• Security & Compliance: Ensure that systems are secure, compliant with industry standards and regulatory requirements, particularly in the context of enterprise data security and privacy. 

• Lead Agile Processes: Lead Scrum processes, managing sprints and ensuring timely execution of key projects that support operational goals and business growth. 

What You’ll Bring Along: 

• 10+ Years of Experience: Extensive experience working in GTM functions, including marketing, sales, and customer success operations, with a strong focus on system integration and technology management 

• Expertise in GTM Technology: Proven track record managing and optimizing technology stacks that support the GTM process. Hands-on experience with Salesforce and other critical sales/cs/partner/marketing platforms. 

• Cross-Functional Leadership: Ability to lead cross-functional teams and collaborate across departments (Sales, Marketing, Customer Success, IT, Analytics) to ensure alignment and successful execution of GTM operations. 

• Process Optimization: Strong understanding of business process optimization and automation, with experience redesigning and scaling processes to meet the needs of a growing organization. 

• Data and Systems Governance: Deep knowledge of data integrity, CRM system governance, and best practices for managing data across multiple platforms. Experience implementing and enforcing data standards. 

• Agile Project Management: Demonstrated experience leading Agile/Scrum processes, managing complex projects with multiple stakeholders, and ensuring projects are completed on time and within scope. 

• Leadership and Communication Skills: Strong leadership skills, with the ability to manage teams and engage with both technical and non-technical stakeholders. Ability to proactively communicate complex topics to diverse audiences. 

• Adaptability & Execution: Ability to thrive in a fast-paced, ever-changing environment, managing multiple priorities and executing efficiently to achieve business goals.