Director of Enterprise Consumer Research

Category/Area of Expertise: Strategy
Job Requisition: 537131
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Consumer Insights (5178200)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
As the senior leader for consumer research across brands, this role serves as a unifying force that deepens ADUSA's understanding of customers. The leader sets the vision for enterprise consumer research, translating the company's growth ambition into a clear, shared understanding of customer needs and behaviors across all brands. They own foundational cross-brand research assets, including Brand Health Tracking, CX/NPS, and enterprise segmentation, providing a centralized point of view on the customer for ADUSA.
By partnering closely with Strategy and senior leaders, this role embeds customer understanding into U.S.-level priorities and long-term initiatives. They will also build and develop a high-performing research team, strengthening enterprise capability and shared learning across the organization.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC, Quincy, MA, Carlisle, PA, Scarborough, ME, and Hyattsville, MD.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties and Responsibilities

• Owns the end-to-end intake and prioritization process, ensuring requests are clearly scoped and aligned to ADUSA Critical Priorities and enterprise initiatives
• Leads sprint planning and operational cadence across insights work, managing capacity, timelines, and dependencies to enable predictable delivery
• Owns the end-to-end execution and maintenance of enterprise trackers (e.g., Brand Health Tracking, CX, NPS), including vendors, budget, governance, and delivery cadence, in partnership with Research on outputs
• Owns the operational delivery of enterprise customer segmentation, including project planning, vendor management, budget, and cross-functional coordination to enable successful development and rollout
• Establishes and maintains governance, standards, and ways of working to ensure rigor, consistency, and transparency across insights engagements
• Manages external insights and analytics vendors, including scope, performance, and delivery, to ensure quality and value
• Owns budget management for insights work, including tracking, forecasting, and ensuring alignment to approved spend
• Partners with Technology to support insights platforms, tools, and the broader analytics technology stack, ensuring capabilities meet business needs
• Provides project management across multiple concurrent initiatives, ensuring clear milestones, deliverables, and stakeholder alignment
• Communicates timelines, risks, and outcomes to stakeholders and leadership in a clear, concise, and actionable manner

Qualifications

• Bachelor's degree in marketing, business, psychology, social sciences, or related field; MBA or advanced degree strongly preferred
• 10+ years of experience in consumer research, market research, or consumer insights, with experience supporting multi-brand or multi-market organizations
• Proven track record of leading and scaling consumer research teams and delivering insights that drive in-market business decisions
• Deep expertise in qualitative and quantitative research methodologies, including study design, execution, and insight translation
• Strong ability to connect enterprise (cross-brand) research with localized, brand-specific insights and business needs
• Exceptional stakeholder management and influencing skills, with experience partnering closely with senior leadership and cross-functional teams
• Demonstrated success translating complex research findings into clear, actionable recommendations that drive business performance

ME/NC/PA/SC Salary Range: $139,120 - $208,680
IL/MA/MD/NY Salary Range: $160,000 - $240,000
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.
#LI-LL1 #LI-Hybrid
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
#BI-Hybrid