Director of Digital Experience, Product Owner

Ameriprise Financial has an exciting opportunity for a Director of Digital Experience, Product Owner to join our team! In this role, you will provide strategic and operational leadership to Product Owners, prioritizing programs of work for their Agile teams and identify new opportunities for the business. The Director of Digital Experience will partner with key stakeholders to define goals, success criteria and measurable outcomes for delivering ongoing value. You will collaborate effectively with key leaders and partner organizations to deliver outcomes, including responsibility for the ultimate delivery of scope and quality.

Key Responsibilities

• Prioritize programs of work and assess quality of outcomes. Ensure delivery of scope and assess for continuous improvement.  Identify new opportunities to drive value and deepen customer relationship through ongoing assessment of customer needs and goals. Adjust product strategy in partnership with teams. Ameriprise views indirect leadership section as part of a true hierarchy. 

• Create compelling product vision - develop and execute product roadmap with a focus on measurable business outcomes. Understand business strategy and customer goals.  Define Key Performance Indicators (KPI’s) for the customer and business and regularly monitor progress toward goals. Regularly track and share progress with stakeholders and team.

• Serve as engagement point for shared services teams (teams in Digital Experience that provide resources to the Agile teams.) Collaborate with key leaders and partner organizations to deliver outcomes. 

• Lead one or more Product Owners. Provide people leadership through effective coaching, feedback and sound performance management practices.  Act as champion for the team and intervene on matters that create roadblocks to individual or organizational success. Set department initiatives and aligns and sets individual performance goals.

• Manage annual product budget to effectively deliver products in collaboration with Manager and Senior Manager Product Owners. 

Required Qualifications

• Bachelors degree or equivalent (4-years)

• 7-10 years of relevant experience.

• Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.

• Hands on experience as product manager of software-based solutions.

• Strong written and verbal communications skills, including the ability to clearly articulate concepts and rationale.

Preferred Qualifications

• Strong analytical skills with ability to collect absorb and analyze info quickly and independently. 

• Highly motivated and influential leader with ability to take initiative, set priorities and perform tasks with minimal guidance.

• Proven experience in managing priorities, strategies, relationships.

• Experience with JIRA, ProductBoard, and other tools to support agile methodology.

• Experience with setting technology strategy in alignment with business priorities.

• Experience working in a leadership capacity directing the outcomes of staff in an Agile structure.

• Executive communication skills, verbal and written, and the ability to communicate complex technical information in simpler terms.

About Our Company
We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

The estimated base salary for this role is $128,400 - $173,300/ year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.Full timeExemptBusiness Support & OperationsMARKT Marketing