Director, Chief of Staff - Digital Customer Experience Team

Director, Chief of Staff - Digital Customer Experience Team
At Capital One, the Digital Customer Experience (DCX) team is a multidisciplinary team of product and project managers who partner closely with both our stakeholder customers and analytical and technical counterparts to deliver an exceptional digital experience to customers through both web and mobile. We serve as the holistic advocate for the end user to drive both great experiences and critical business value for Capital One. As more and more of the customer touch points come through our digital experiences, and new feature opportunities and technical capabilities rapidly arise, we will ensure that Capital One paves the way for customer digital experiences that help people save time and money in their financial lives.
The Role
This Chief of Staff role reports to the MVP and Head of DCX and sits on the DCX leadership team. This role will steward a portfolio of initiatives where central coordination and aligning with partners within DCX and across the enterprise are key for well-managed delivery, including strategy development and implementation, leadership team routines, large-format and executive meetings/events. In addition, this role will lead a 4-person DCX Project Management Office (PMO). The DCX PMO will be responsible for managing the complexity of initiatives that cross our internal and federated product and tech teams.
The Opportunity
This role provides a unique opportunity to connect product strategy, business analytics, and operational excellence across our organization and beyond. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. The role is perfect for someone with a strategic mindset, product curiosity, end user centricity, and an established execution history.

• Strategic leadership: Develop business strategies for the DCX team that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands
• Execution: Manage and sequence delivery across various requirements including team strategy development, executive and partner reporting, product development processes, and team culture initiatives. Oversee multiple projects and programs concurrently
• Partnership: Work closely with colleagues across Capital One including Product, Design, Tech, Analysis, Strategy and Finance to accelerate the team's product delivery
• Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation
• Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, and be able to consistently deliver results
• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
• Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• Bachelors Degree or Military Experience
• At least 5 years of experience in Business Analysis
• At least 2 years experience in budget management
• At least 5 years in Project OR 5 years in Process Management

Preferred Qualifications:

• MBA or Master's degree
• Experience serving in a Chief of Staff or critical Project Management Lead role in a large, complex, and matrixed company
• 2+ years of experience in the Financial Services industry
• 1+ year of experience in Consulting
• 3+ years of experience in People Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $226,000 - $257,900 for Director, Chief of Staff
New York, NY: $246,500 - $281,300 for Director, Chief of Staff
Richmond, VA: $205,400 - $234,400 for Director, Chief of Staff
San Francisco, CA: $246,500 - $281,300 for Director, Chief of Staff
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).