Director, Business Systems

About the Role  

This is a systems integrator role, not a systems owner role. At Armada, every system is ultimately owned by a function — GTM owns its stack, Finance owns theirs, and that’s working. What this person owns is everything in between: the data flows, the integration architecture, the sequencing of how systems get built and connected, and any system that doesn’t yet have a functional home. 

As Director, Business Systems, you are the go-between for all subsystems at Armada. You’ll understand what every system’s data structure looks like, map the downstream implications of any change, and ensure that an update in one system doesn’t silently break three others. You’ll also serve as interim owner for any system that’s currently an orphan — not because you’ll own them forever, but because someone has to keep the lights on while functional ownership is established. 

This is a highly technical role that also requires genuine business acumen. The right candidate doesn’t lead with a list of systems they’ve administered. They can walk into any enterprise platform and quickly describe how it stores data, what breaks if you change a field, and what three downstream systems will care about that change. 

What You'll Do (Key Responsibilities) 

Systems Integration and Architecture 

• Own the integration architecture across Armada’s systems landscape: define how systems connect, what data flows where, and how changes in one system propagate downstream. 
• Map and maintain a clear picture of Armada’s full systems stack — data structures, APIs, field mappings, and integration dependencies. 
• Monitor upstream vendor release notes and system changes; assess downstream impact before changes propagate; coordinate remediation across functions before issues surface in production. 
• Manage integration sequencing: when multiple teams are building systems that integrate with each other, determine what goes in first, flag bridging risks, and prevent rework from parallel implementations. 
• Define and govern integration patterns, including APIs, iPaaS, middleware, and data warehouse/lakehouse patterns. 
• Evaluate build vs. buy decisions and integration approaches with a bias toward simplicity, scalability, and security. 
• Partner with data and engineering teams to ensure trustworthy reporting and analytics with clean data definitions. 

Orphan System Stewardship 

• Serve as interim owner for any system that doesn’t have a clear functional home — including systems in transition as Armada scales (e.g., CLM, HRIS tools, and adjacent G&A tooling). 
• Proactively identify orphan systems, stabilize them, and plan for handoff to a functional owner when one is in place. 
• Anticipate near-term orphan systems tied to new implementations and hiring plans; ensure continuity of ownership through each transition. 
• Ensure system design supports clean, auditable processes and reduces operational overhead for the functions that will eventually own them. 

Cross-Functional Systems Coordination 

• Run a regular cross-functional systems review: pull together system stakeholders across the organization to review roadmaps, active implementations, and integration dependencies — not to dictate, but to surface conflicts and drive alignment before they become rework. 
• Facilitate trade-off conversations when system needs across functions conflict: help stakeholders understand the cost of their requirements on adjacent teams’ systems, and reach compromises that minimize aggregate work across the org. 
• Serve as Armada’s internal authority on systems governance: establish and maintain company-wide standards for integration patterns, data quality, access controls, and change management — without owning or overriding what GTM and R&D manage directly. 
• Partner with RevOps and R&D systems counterparts to ensure interoperability across the full company systems landscape, with clean definitions for shared core objects (customer, product, employee, asset, etc.). 
• Own system-level compliance posture: role-based access, audit trails, segregation of duties, and data protection practices across all systems — including those managed by other functions. 
• Support audits and future compliance readiness (e.g., SOC 2/SOX-aligned controls) as a company-wide function, regardless of which team owns a given system. 

G&A and Core Business Systems 

• Own the strategy, roadmap, and execution for Armada’s G&A systems ecosystem: Finance/ERP, HRIS/ATS, Legal, procurement, and adjacent business operations tools. 
• Run these systems like a product: define outcomes, prioritize ruthlessly, and deliver measurable improvements in cycle time, data quality, and user experience. 
• Manage vendor relationships, contract renewals, tool rationalization, and licensing strategy for owned systems. 

Automation and Workflow Efficiency 

• Identify and eliminate manual work through automation: workflows, orchestration, document processing, approvals, and self-service. 
• Enable AI-assisted internal workflows (routing, summarization, exception handling, reconciliation support, employee self-service) with strong security and governance guardrails. 

Operating Model and Governance 

• Establish the operating model for systems work: intake, prioritization, documentation standards, testing, change management, training, and post-launch support. 
• Partner with the VP of Business Operations on roadmap prioritization and cross-functional alignment. 

AI Enablement 

• Define Armada’s internal AI tech stack, ensuring interoperability across systems and alignment with company data architecture. 
• Build and own an AI-first operating model: standardized tooling, workflows, and clear expectations for how teams leverage AI in daily work. 
• Develop role-specific AI playbooks (Finance, Ops, People, etc.) that translate AI capabilities into day-to-day workflow improvements. 
• Instrument AI usage across teams to track adoption, identify gaps, and measure productivity impact. 

Required Qualifications

• 10+ years in Business Systems, Enterprise Applications, or related roles with increasing scope. 
• Platform-agnostic technical fluency in how enterprise systems work: relational database structures, data flows, API and webhook integration patterns, static vs. dynamic configuration, and how upstream changes propagate downstream. The right candidate can describe any enterprise system — regardless of whether they’ve used it before — in terms of its underlying data model and CRUD operations. 
• Ability to read (not necessarily write) JavaScript and Apex code: you need to understand what custom logic is doing and assess compatibility with proposed changes, not just know it exists. 
• Demonstrated experience owning and scaling core systems for G&A and/or Finance functions. 
• Solid integration and data fluency: APIs, iPaaS tools (e.g., Workato, Boomi, MuleSoft), data quality concepts, and reporting infrastructure. 
• Strong change management instincts: you bring stakeholders along, drive adoption, and create durable operating habits. 
• Excellent communication and stakeholder management — able to translate between business outcomes and technical implementation, facilitate cross-functional trade-off conversations, and influence without authority. 
• Genuine enthusiasm for and working knowledge of AI/LLM tooling — and a track record of helping teams actually adopt new tools, not just deploy them. 

Preferred Qualifications

• Experience designing or implementing enterprise AI enablement programs (tool stack, training, workflow redesign). 
• Familiarity with GTM tooling (CRM, CPQ, forecasting) and/or R&D/engineering systems at a level sufficient to establish standards and ensure interoperability. 
• Experience with revenue workflows and controls (billing, collections, revenue recognition concepts). 
• Comfort prototyping or validating logic using SQL and/or scripting, or deep partnership with technical teams to do so. 
• Experience implementing security and compliance controls across business systems (audit readiness, access governance). 
• Relevant certifications (nice-to-have): NetSuite, Workday, Rippling, iPaaS platform certs.