Lead operational performance and optimization of laboratory, imaging, and infusion ancillary services. Partner with clinical and operational leaders to improve access, throughput, quality, compliance, and patient experience across multi-site ambulatory settings. Oversee CLIA/ACR compliance, performance metrics, and continuous improvement initiatives.
The Director, Ancillary Services is responsible for leading the operational performance of laboratory services (centralized, phlebotomy, and point-of-care), imaging services, and infusion services and ensuring alignment with clinical care delivery needs. This role focuses on optimizing access, efficiency, and service quality across supporting clinical functions.
The Director partners with clinical and operational leadership to ensure ancillary services effectively support patient care, contributing to improved outcomes and a seamless patient experience.
Primary Job Responsibilities:
Ancillary Services Leadership
Required
The Director partners with clinical and operational leadership to ensure ancillary services effectively support patient care, contributing to improved outcomes and a seamless patient experience.
Primary Job Responsibilities:
Ancillary Services Leadership
- Leads operational performance of ancillary service lines
- Establishes expectations for access, service quality, and efficiency
- Ensures alignment with clinical care delivery needs
- Identifies opportunities to improve access, throughput, and utilization
- Leads initiatives to enhance efficiency and patient flow
- Ensures services support timely and effective patient care
- Partners with clinical and operational leaders to align ancillary services with care delivery needs
- Supports coordination between service lines and patient care teams
- Ensures services meet organizational and patient expectations
- Monitors performance metrics related to service delivery and operational efficiency
- Identifies opportunities for improvement and drives operational enhancements
- Supports alignment with broader organizational priorities
- Oversees operational management of centralized laboratory services, phlebotomy operations, and point-of-care testing programs
- Ensures CLIA compliance, quality controls, and turnaround time standards are consistently met
- Partners with lab leadership to optimize specimen collection workflows and point-of-care test utilization across clinic locations
- Directs operational performance of diagnostic imaging, including scheduling, throughput, and equipment utilization
- Ensures compliance with applicable imaging regulations and accreditation requirements (e.g., ACR)
- Collaborates with radiologists and referring providers to maintain imaging access standards and turnaround expectations
- Manages operations of infusion services, including chair utilization, scheduling efficiency, and patient throughput
- Partners with pharmacy and nursing leadership to ensure clinical protocols and patient safety standards are upheld
- Supports payer authorization workflows and monitors revenue cycle metrics specific to infusion services
Required
- Bachelor’s degree in Healthcare Administration, Business Administration, or a related field
- Minimum of 5–8 years of progressive experience in healthcare operations, preferably within ancillary or support service lines
- Experience managing departmental operations, workflows, and performance metrics
- Demonstrated ability to improve efficiency, access, and service delivery
- Master’s degree (MHA, MBA, or related field)
- Experience in ancillary services (e.g., laboratory services, imaging, or infusion)
- Experience in a multi-site or ambulatory healthcare setting
- Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
- Must be able to lift and support weight of 35 pounds.
- Ability to concentrate on details.
- Use of computers for long periods of time.
Tryon Medical Partners Charlotte, North Carolina, USA Office
Charlotte, NC, United States, 28202
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Support development and scale-up of robust cell culture and bioprocesses for vaccine and biologics manufacturing. Execute lab studies, lead investigations, troubleshoot equipment, author technical documents, train staff, manage projects, and support tech transfer, process validation, and continuous improvement initiatives while adhering to safety, quality, and compliance standards.
Top Skills:
Bioreactor Process DevelopmentCell CultureChatgptExcelFermentation BioreactorMammalian Cell CultureMicrobial Cell CultureMicrosoft CopilotPowerPointScientific SoftwareWave BioreactorWord
.png)
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Build and deploy production micro-apps and LLM-powered agents on a governed GCP platform. Integrate AI with systems (Salesforce, Slack, NetSuite, SQL), harden apps with auth, secrets, CI/CD, logging and monitoring, automate maintenance, and implement evaluation and observability for model quality and drift.
Top Skills:
AgentforceAuthentication/IdentityBraintrustCi/CdClaudeGCPLangfuseLangsmithLlmsLoggingMonitoringNetSuitePgvectorPineconePythonSalesforceSecrets ManagementSlackSQLVertex Ai Vector Search
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Design, deploy, and operate enterprise network infrastructure across data centers and cloud (GCP, AWS, Azure). Manage VPCs, VPNs, BGP, F5 BIG-IP, hybrid connectivity, and observability. Build IaC and automation with Terraform, GitLab CI/CD, and Ansible. Maintain monitoring, documentation, and participate in on-call support for critical incidents.
Top Skills:
AnsibleAWSAzureBgpCloud RouterCloudflareDnsF5 Big-IpFirewallsGCPGitlab Ci/CdHa VpnIp Address ManagementIpsec VpnLoad BalancingTerraformVpc
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
