Processes orders for cable, internet, voice, and mobile services while resolving customer and vendor issues. Uses sales strategies to promote products, improve customer satisfaction and retention, and share effective techniques with colleagues. Handles numerous calls, addresses complaints, prioritizes tasks, and collaborates across departments in a variable-hour office environment.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service.
What our Digital Support Specialist Enjoy Most About the Role
Working Conditions
Required Qualifications
Education
Experience
Skills & Abilities
Preferred Qualifications
#LI-MD3
9S1162 2026-80747 9S1162 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service.
What our Digital Support Specialist Enjoy Most About the Role
- Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues.
- Contributing to the enhancement of customer satisfaction and retention.
- Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners.
- Addressing order issues across various vendors to optimize the delivery of our digital products.
Working Conditions
- Office environment with variable hours; may include weekends, holidays, and split days off.
Required Qualifications
Education
- High School Diploma or Equivalent
Experience
- +2 years of experience in sales or customer service.
Skills & Abilities
- Fluent in English, with strong reading, writing, and speaking skills.
- Excellent organizational and multitasking capabilities.
- Ability to work both independently and collaboratively.
- Effective problem resolution skills for customer complaints.
- Demonstrate sound judgment in job performance.
- Prioritize tasks efficiently.
- Comfortable with prolonged periods of sitting and handling numerous calls.
- Proficient in computer usage and various software applications
Preferred Qualifications
- Experience with consultative sales techniques, including needs analysis and closing.
- Strong problem-solving skills and ability to thrive in fast-paced settings.
- Effective communication skills to understand caller needs and provide solutions.
- Familiarity with cable/telephony products and services.
- Knowledge of Cable, Internet, Voice, and Mobile industries.
- Understanding of product information, packaging, pricing, and promotions.
#LI-MD3
9S1162 2026-80747 9S1162 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Spectrum Charlotte, North Carolina, USA Office
In Charlotte, we’re supporting the mission of our company with roles in everything from Business Intelligence to IT and beyond. Plus, we’re serving customers all around the city with Field Operations, Sales & even local news.
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
