Deductions,Ops & Resolution Sr Analyst

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

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What you will do

Kenvue is recruiting for a Senior Analyst to support its Deductions Operations and Resolutions Team.  The role will be based in Bengaluru. As a member of this team, you will support daily operations and help drive process optimization while ensuring adherence to compliance and performance standards.

This is an exciting opportunity that will offer exclusive access to a network of financial professionals worldwide. This network will help you build on your current skills and explore opportunities to grow your career at Kenvue.

Within Kenvue’s Invoice to Cash team, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience.

Who We Are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

What You Will Do

Drive Operational Excellence

• Ensure completion of assignment volume with accuracy and TAT in line with SLA

• Adherence of hybrid WFO/WFH model

• Ensure all processes are compliant with internal and external audit requirements.

• Process Automation: Performance manage automation, identify performance issues through root cause and corrective action analysis to maintain and improve automation effectiveness.  Use process, customer and performance knowledge to identify automation performance enhancements.

Deductions/Dispute Management Oversight

• Key activities inclusive of but not limited to:

  • Identification of customer deductions

  • Collection of support documentation

  • Root cause analysis and deduction resolution

  • Process deduction adjustments and write-off balances

  • Ensure incoming deductions closure in line with SLA

  • Reporting & Analytics

What We Are Looking For

Required Qualifications

• Bachelor’s degree in finance, accounting, or related field.

• Minimum 2-4 years of relevant Finance experience, preferably with exposure to  deductions, and/or reporting

• Experience working in shared services or a global business services environment.

• Fluent in English, with excellent communication and stakeholder management skills

• Ability to work individually and in a team-oriented environment.

• A can-do attitude and ability to work on multiple tasks with minimal supervision.

• Ability to work under pressure with excellent problem-solving skills.

Desired Qualifications

• Ability to work and communicate with management on issue resolutions and decision making

• Excellent data entry and processing skills with attention to detail and accuracy

• Proficiency in Microsoft applications (Word, Excel, PowerPoint, Outlook)

• Basic SAP skills are desirable

What’s In It For You

• Competitive Benefit Package

• Paid Company Holidays, Paid Vacation, Volunteer Time, Flexible Ways of Working & More!

• Learning & Development Opportunities

• Employee Resource Groups 

Kenvue is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.