Provide timely customer support via phone and email, handle order updates and service requests, maintain accurate records, coordinate with internal teams to resolve issues, and perform general administrative duties to improve customer satisfaction.
Company Description
At Park 6 Logistic, we are committed to delivering dependable logistics solutions through teamwork, efficiency, and operational excellence. We believe our success starts with great people who are motivated to learn, grow, and contribute to a fast-paced environment. If you're looking for a rewarding opportunity with long-term career potential, we'd love to hear from you.
Job Description
As a Customer Support Assistant, you will play an important role in ensuring customers receive timely and professional assistance. You will respond to inquiries, provide accurate information, resolve concerns, and work closely with internal teams to maintain a high standard of customer satisfaction.
Responsibilities
- Provide professional support to customers through phone, email, and other communication channels.
- Respond to customer inquiries in a timely and courteous manner.
- Assist with order updates, service requests, and general account information.
- Maintain accurate customer records and documentation.
- Coordinate with internal departments to resolve customer concerns efficiently.
- Ensure all customer interactions reflect the company's commitment to excellence.
- Identify opportunities to improve customer satisfaction and service quality.
- Perform general administrative and customer support duties as assigned.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service abilities.
- Professional, positive, and solution-oriented attitude.
- Strong organizational and time management skills.
- Ability to multitask and prioritize responsibilities in a fast-paced environment.
- Basic computer proficiency and ability to learn new systems quickly.
- Reliable, detail-oriented, and committed to delivering exceptional service.
- Team player with a willingness to contribute to company success.
- Competitive salary ($34,000 – $38,000 annually).
- Career growth and advancement opportunities.
- Professional training and ongoing development.
- Supportive and collaborative work environment.
- Stable full-time employment.
- Opportunity to build valuable customer service and communication skills.
- Work with an organization that values dedication, teamwork, and professional excellence.
Similar Jobs
Agency • Marketing Tech • Professional Services • Sales
Provide friendly, timely customer assistance; respond to questions, maintain accurate customer records, communicate needs to internal teams, support daily customer-service and administrative tasks, and help resolve routine concerns while contributing to smooth operations.
.png)
Artificial Intelligence • Cloud • Payments • Software • Business Intelligence • Generative AI • Automation
Leads the HR technology strategy, roadmap, and HRIS team. Oversees UKG Pro, workforce management, benefits administration, system integrations, HR data infrastructure, security, governance, and reporting. Partners with IT, Data, Finance, Recruiting, Compensation, and People Operations on implementations, acquisitions, and technology initiatives. Establishes scalable processes and documentation while developing HRIS professionals and external partners.
Top Skills:
Benefits AdministrationHr System IntegrationsHrisUkg ProWorkforce Management (Wfm)
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Leverage data analytics, business intelligence, and Python to deliver strategic insights and tailored solutions for clients. Build reports, dashboards, data pipelines, and support data architecture and quality initiatives. Analyze data from multiple sources to identify trends, improve operations, and inform decision-making. Collaborate with stakeholders and team members while continuously developing technical skills and contributing to process improvements.
Top Skills:
BirtData ArchitectureData PipelinesData VisualizationOracle Business IntelligencePythonQlikviewSpotfire
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
