Customer Success Manager

Verifiable is seeking a Customer Success Manager to drive customer satisfaction, retention, and growth across a portfolio of customers. This role will serve as a primary point of contact, supporting onboarding, driving adoption, identifying growth opportunities, and ensuring customers realize value from Verifiable.

You’ll work cross functionally with Product, Solutions, Enablement, and Support to deliver a strong customer experience and build long term relationships.

Key Responsibilities

Proactively manage customer relationships from implementation hand-off through renewal and beyond.

Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates.

Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases.

Develop advanced product knowledge of Verifiable’s suite of products and advise on product best practices and techniques to drive adoption and customer ROI.

Lead Quarterly Business Reviews to demonstrate ROI to executive-level stakeholders, align on current and upcoming business objectives, and share key product updates to drive greater customer value.

Proactively assess customer risk and barriers to value realization. Play a leading role to diagnose causes of customer challenges, create remediation plans and guide the execution of customer recovery plans.

Support renewals through regular quarterly account reviews and business planning.

Collect customer product requests and contribute to Verifiable’s development process. 

Provide ongoing recommendations and serve as the voice of the customer to internal teams.

Contribute to internal growth initiatives for the CSM and other teams.

Qualifications

3+ years of experience in a customer success or account management role, preferably in an enterprise SaaS environment.

Ability to thrive in a fast moving, rapidly transforming  environment. 

Proven track record interacting and partnering with C-level, VP, and Director level clients. 

Solid understanding of technical concepts to provide high-level guidance with implementation and solutions.

Strong knowledge of Salesforce, including custom configurations and integrations preferred.

Outstanding interpersonal skills with a broad range of external and internal teams.

Ability to communicate effectively via phone, web conference, and in writing.

Bachelor’s degree in a related field or equivalent years of proven experience required.

A strong sense of ownership and demonstrated history driving outstanding customer outcomes.