Customer Services Management Leader for PV and BESS

RESPONSIBILITIES:

• Manage multiple customer accounts Post-COD including Mid/Upper level customer representatives.
• Focus on driving key performance metrics for the SSS fleet to acceptable ranges for all customers.
• Oversee critical customers warranty obligations, spare parts and services orders.
• Lead fleet management team on critical issues and work with NAM resource leader to ensure effective strategy on resources for warranty/service in NAM.
• Oversee resolution of critical technical issues for multiple customers by working with GE’s engineering organization.
• Set team priorities based on business level priorities directed by leadership.
• Drive customer satisfaction trough effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality and delivery.
• Meet GE business expectations by managing orders plans, safety, quality, schedule, cost, margin, cash flow, and risks.  Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE.
• Collaborate with internal GE functions and business entities to manage service orders and activities.
• Protect GE’s reputation and technology in the market place.
• Promote a diverse and inclusive work environment which encourages employees to achieve excellence in all project and service management metrics.

QUALIFICATIONS:

• Minimum Bachelor's degree (Engineering preferred) OR minimum of 5 years of field service experience
• Minimum 3 years of customer management experience (GE experience preferred)
• Fluent in the English language; oral and written, technical and commercial
• Proven track record of leading multi-cultural teams
• Strong interpersonal and influence skills
• Position is a work from home and based in US, with preference for Pittsburgh, PN, Houston, TX, or NY and up to 30% travel is required

DESIRED:

• Solar power plant/BESS Power Plant sales, design, procurement, construction, operations, maintenance, and/or service experience
• Strong fundamental working knowledge GE Solar/BESS product sales, manufacturing, testing, and service processes
• Prior Six Sigma Quality lean experience

The base pay range for this position is 114,100.00- 190,200.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a performance bonus/variable incentive compensation/equity. 

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. 

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Note:

To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.