The role involves managing customer support tickets, providing technical troubleshooting, live chat assistance, moderating community channels, and enhancing customer experience through documentation and feedback.
MyPrize is an all-new online crypto casino enabling novel multiplayer experiences. MyPrize offers a unique platform where users can play directly alongside their favorite creators and friends, allowing them to play with broader communities for the first time. MyPrize transcends boundaries, and gives players and fans what they have been desperately craving: a unified open platform that combines the best of both online gaming and streaming.
MyPrize is seeking a Customer Experience Specialist to join its engineering team as a contractor. This is an exciting opportunity to join a fast growing team where you will be focused on building frontend services powering features that scale to large numbers of active users.
What you will do at MyPrize:
- Ticket Management and Resolution: Demonstrate exceptional problem-solving skills by effectively managing and resolving user support tickets across various complexity levels. This includes conducting thorough initial investigations, diagnosing technical issues, and providing clear, concise solutions that address user concerns and enhance overall customer satisfaction.
- Technical Troubleshooting: Perform detailed technical support by guiding users through step-by-step troubleshooting processes, ranging from basic technical challenges to more intricate system-related problems. Develop a comprehensive understanding of our product ecosystem to provide accurate and efficient support solutions.
- Live Chat Support: Engage directly with customers through live chat platforms, delivering real-time assistance with professionalism, empathy, and technical expertise. Maintain a responsive and helpful demeanor while quickly addressing user inquiries and escalating complex issues to appropriate team members.
- Chat Moderation: Monitor and moderate online community channels to ensure a positive, respectful, and constructive environment. Implement community guidelines, address inappropriate behavior, and foster a welcoming space for user interaction while maintaining a neutral and professional approach.
- Documentation and Knowledge Base Contribution: Accurately document all support interactions, ticket resolutions, and common troubleshooting methods. Help maintain and update the internal knowledge base to improve team efficiency and provide consistent support across all customer touchpoints.
- Customer Experience Enhancement: Actively seek opportunities to improve overall customer experience by providing actionable feedback to product and development teams based on recurring user issues and support trends.
- Communication Skills: Communicate complex technical information in clear, accessible language across diverse communication channels, ensuring users of all technical backgrounds can understand and implement solutions effectively.
What you bring to MyPrize:
- Proven customer support experience
- Strong technical aptitude
- Excellent written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Patience and empathy in customer interactions
Similar Jobs
Agency • Artificial Intelligence • Digital Media • Events • Mobile • Virtual Reality • Design
The Customer Experience Specialist will manage customer journeys, focus on onboarding and retention, and enhance relationships to ensure long-term success in a high-growth InsurTech environment.
Top Skills:
GongHubspotPendoTotango
Healthtech • Information Technology • Software • Telehealth
As a Specialist in Customer Experience at Zocdoc, you will provide exceptional service to healthcare providers, upsell features, and maintain accurate interaction records. You will strive to improve user experiences through effective communication and problem-solving.
Healthtech • Information Technology • Software • Telehealth
The Specialist, Customer Experience will provide exceptional support to healthcare provider accounts via calls, emails, and chat, focusing on upselling features and enhancing user engagement with Zocdoc's services.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
