CS Solution Architect - Payroll & Benefits (NYC)

Job Description
HiBob is seeking an experienced Payroll, Benefits and Post sale (CS) Solution architect (CSA) to join our CS Solution Architects . In this critical role, you will be responsible for creating a close relationship with the Product team, and gain a technical understanding of the Payroll system between HiBob's HR platform and our clients' existing systems & Payroll Hub platform functionality. Your deep expertise will make you a pivotal resource in driving successful implementations and ongoing client satisfaction.
As a Payroll & Benefits CSA, you'll be at the forefront of our client engagements, providing technical solutions and hands-on support throughout the Payroll & Benefits lifecycle. You will work closely with clients' IT teams and HR-Admins, as well as HiBob's internal Product, R&D, and Customer Success teams.
**Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office 2-3 days a week (Tuesday - Thursday). We love collaborating and connecting with our team members in-person, and we hope you will too!**
Base salary for this role ranges from $120,000 - $160,000 per year.
Job Requirements

• Industry Experience: Background in HR or HR Tech implementation is preferred.
• 3+ years experience with US Payroll vendors such as ADP, Rippling, Paychex, Gusto or SurePayroll and BenAdmin vendors.
• Experience with integrations and payroll information systems in a technical, customer-facing role such as Payroll Specialist in a tech company, Implementation Manager, Customer Engineer, or Solutions Engineer.
• Customer-Centric Mindset : Strong customer success orientation with a focus on understanding client needs and ensuring their satisfaction with the implemented solutions.
• Able to effectively communicate technical information to both internal teams and non-technical clients.
• Strong strategic thinking paired with excellent technical, communication, and problem-solving skills.
• Proactive and strategic approach with the ability to work with the right sense of urgency and find creative solutions independently and while collaborating with the team.
• Exceptional time management, organization, prioritization, adaptability, and ownership skills, with a strong ability to thrive in a fast-paced environment.
• Strong analytical and problem-solving skills.

Bonus

• SaaS Industry Knowledge: Understanding of the SaaS business model and experience working with subscription-based products.
• Experience with system integrations & APIs
• Experience working with global teams
• Experience with tools like Slack, Salesforce, and Asana is an advantage.

Job Responsibilities

• Technical Resource: Serve as the primary resource for any Payroll & Benefits related inquiries around implementation, roadmap, and client roadblocks.
• Technical Consultation: Provide expert guidance to clients and implementation managers on best practices for Payroll & Benefits, including product setup for better engagement and common configurations.
• Collaboration with Internal Teams : Work closely with Product teams to address Payroll & Benefits related feature requests, and provide feedback to influence the product roadmap.
• Training, Enablement and Knowledge: Conduct training sessions for both internal teams and clients to ensure they are equipped with the knowledge to manage and maintain the platform including live solutions and new releases.
• Continuous Improvement: Identify opportunities to enhance processes, tools, and methodologies to improve efficiency and client outcomes.

Benefits
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match starting from Day 1
• Hybrid working model for bobbers in the NY metro area
• Work from home allowance to get your home office set up!
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
• Annual Headspace subscription and wellness benefits
• Two social impact days per year for volunteering
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
• Fun and frequent social events (in-person and virtual)
• We love birthdays - take the day off and receive a special gift
• Dog-friendly office

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
Location Eligibility: While this is a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.