Supports Spanish-speaking creators by responding to inquiries, managing Discord communities, documenting feedback, assigning and tracking game development tasks, clarifying requirements, and coordinating deliverable improvements with internal teams. Requires English and Spanish fluency, creator community management experience, UGC game operations knowledge, familiarity with a UGC creation platform, conflict resolution skills, and proficiency with Windows and Microsoft Office.
Qualifications
Qualifications:
- Proficiency in English (B2 or higher) and Spanish for verbal and written communication.
- Strong interpersonal and problem-solving skills.
- Experience managing Discord groups or similar online communities.
- Ability to work independently and as part of a team.
- Experience in game community management and UGC game operations.
- Knowledge of conflict resolution strategies to maintain a positive community.
- Familiarity with at least one UGC creation platform (e.g., Roblox Studio, Unreal Editor for Fortnite (UEFN), Minecraft Plugin & MOD, etc.)
- Experience in UGC project development, understanding workflows, and best practice
Technical Skills:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of the Role:
- Respond promptly to inquiries from creators, utilizing FAQs and reference materials.
- Communicate effectively through various channels, including online Q&A sessions and documentation.
- Gather and document feedback from creators to enhance the overall support program
- Manage online communities, including Discord, and foster a positive environment
- Assign game development tasks to creators based on project schedules
- Clarify task requirements, track progress, and ensure timely delivery
- Collaborate with internal teams to implement improvements based on creator feedback
- Communicate with the creator to adjust based on internal feedback concerning the deliverables.
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
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- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
