Acosta Group Jobs

Coordinator BPS Cust Serv

Acosta Group

Coordinator BPS Cust Serv

Posted 5 Days Ago

Be an Early Applicant

Hybrid

Charlotte, NC, USA

Junior

Hybrid

Charlotte, NC, USA

Junior

Coordinates customer service and order processing activities, resolves order and rules-engine issues, updates pricing and customer data, monitors dashboards, escalates unresolved problems, maintains documentation, and supports replenishment processes. The role requires strong communication, organization, problem-solving, data-entry, and order-management skills while collaborating with customers and internal teams.

The summary above was generated by AI

We’re looking for a detail‑oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.

Responsibilities

Professionally receive and resolve customer order issues
Research and resolve issues, collaborating with internal and external teams
Update orders, pricing, and customer criteria in internal systems
Monitor dashboards and alerts daily to identify and address issues quickly
Escalate unresolved issues to appropriate managers or supervisors
Investigate rules engine issues and follow established resolution procedures
Maintain accurate documentation in compliance with company policies
Build and maintain strong relationships with customers, clients, and coworkers
Support Customer Replenishment (CRP/VMI) processes when applicable
Complete special projects and additional duties as assigned

Qualifications

What We’re Looking For

Education

High School Diploma or GED required
Associate Degree preferred
Formal customer service training a plus

Experience

2+ years of customer service, administrative, or business process experience
Food broker experience preferred

Skills & Abilities

Strong communication, organization, and problem‑solving skills
Proficient in Microsoft Word, Excel, and Outlook
Comfortable with data entry and order management systems
Ability to work with standard office equipment
Strong attention to detail in a fast‑paced environment

About Us

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

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