Compliance Policy and Training Manager

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
The Governance and Program Support (GPS) team manages main components of Block's Compliance Risk Management Framework within Block Compliance. As a Compliance Policy and Training Manager, you'll drive our global compliance policy and training programs, ensuring they're current, effective, and meet regulatory requirements.
This role can be hired remotely.
You Will

• Lead the development and maintenance of compliance documents across key areas (AML, Sanctions, Anti-Bribery and Corruption, Consumer Protection, and Lending)
• Design and delivery engaging compliance training programs for diverse audiences
• Manage policy review calendar and exceptions processes
• Create and maintain training content using multiple delivery methods
• Partner with policy leads to ensure alignment between policies, standards, and procedures
• Support regulatory examinations and internal audit requests
• Drive continuous improvement of policy and training programs through feedback and metrics
• Maintain learning management system content and user tracking
• Ensure documentation and trainings meet regulatory requirements and Block standards

You Have

• 5+ years of compliance experience in financial services, fintechs, or equivalent government agencies or within consulting
• Experience managing compliance policy and training programs in global organizations
• Knowledge of multiple policy domains (Consumer Protection, Lending, AML, Sanctions, etc.)
• Strong technical writing and communication skills
• Proven project management experience with cross-functional teams
• Experience with learning management systems and content development

Even Better

• Industry certifications (CAMS, CRCM, CFE)
• FinTech or Financial Services background
• Instructional design experience
• E-learning development expertise

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$129,000 - $193,600 USD
Zone B:
$119,900 - $179,900 USD
Zone C:
$113,600 - $170,400 USD
Zone D:
$103,200 - $154,800 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.