Community Solutions Inbound Sales Representative

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
Are you excited by the challenge of turning inquiries into loyal customers? As a Community Solutions Inbound Sales Representative at Spectrum, you'll be the driving force in converting potential leads into satisfied customers. Your role in promoting and selling our comprehensive suite of products will directly contribute to solutions our growth and success. By providing exceptional service and personalized, you'll make a significant impact on customer satisfaction and our community outreach. Join us in shaping the future of connectivity and making a real difference in people's lives.
What our Community Solutions Inbound Sales Representatives Enjoy Most About the Role

• Enhancing the customer experience with professionalism and courtesy.
• Selling Charter products and services, meeting or exceeding sales goals.
• Developing customer-centric solutions by assessing needs and highlighting product benefits.
• Acting as a product consultant and retaining customers by taking retention calls.
• Handling billing inquiries, resolving concerns and maintaining knowledge of campaigns and pricing.

Working Conditions

• Normal office environment.

Required Qualifications
Education

• High school diploma or equivalent.

Experience

• 1+ years of sales experience, preferably selling Voice, Data, and Video solutions, or 0.5+ years as a Billing agent with demonstrated success in meeting and exceeding sales goals
• 1+ years of customer service or call center experience

Technical Skills

• Familiarity with billing systems
• Working knowledge of cable communications products and services, including video (TV), data (internet), voice (telephone) and mobile.

Skills & Abilities

• Strong verbal and written communication skills in English
• Ability to apply effective sales techniques and achieve sales goals
• Capability to conduct needs analysis, overcome objections, develop a compelling sales pitch and close sales
• Flexibility to work variable hours, including weekends, holidays and split days off

CAM115 2025-58038 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.