Communications Associate

Job Description
The Communications Team at Chase is seeking an Associate to join the newly-formed Trust & Security and Crisis Communications team. This person will support existing team member's work across a variety of challenging areas including fraud and scam prevention, payments, and other issues.
As a Communications Associate supporting the Trust & Security and Crisis Communications team, you will possess exceptional writing and research skills, with a talent for storytelling in a concise format. In addition, you will work across various business functions, including operations, legal, product, government relations, and marketing. In addition, you will build and manage relationships, as well as exercise strong editorial judgment in evaluating communication approaches.
Job responsibilities:

• Track various issues in media across a variety of topic areas and keep team members and cross-functional partners aware of external developments
• Maintain press lists and pitch traditional and emerging media outlets and figures effectively
• Write simply, clearly and quickly to internal and external audiences
• Gather and process information quickly, recommend communication approaches and messaging in a timely manner

Required qualifications, capabilities, and skills:

• 2+ years of relevant external communications experience in a complex, fast-paced, and publicly scrutinized environment
• Excellent verbal and writing skills, especially the ability to simplify complex issues into everyday language
• Experience in working quickly on challenging topics with incomplete and emerging information
• Experience working cross-functionally and collaborating with team members across different areas
• Team player with an enthusiastic attitude and entrepreneurial spirit who is eager to learn, contribute and make an impact
• Maintain a passion for protecting and enhancing the reputation of our firm

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.