Entry-level technical role supporting design, deployment, monitoring, and day-to-day operation of enterprise collaboration and voice solutions (Microsoft Teams, Cisco Webex). Perform routine configurations, user provisioning, call quality troubleshooting, documentation, and escalate complex incidents while collaborating with architecture, networking, security, and support teams.
Description and Requirements
The Team You Will Join
When you join MetLife's Global Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
The Assistant Collaboration Engineer is a hands-on, entry-level technical role supporting the design, implementation, and day-to-day operation of enterprise collaboration and voice solutions. This position focuses on Microsoft Teams, Cisco Webex, and enterprise voice platforms, helping ensure high availability, performance, and a strong end-user experience. This role serves as a developing technical contributor on the collaboration services team, working under the guidance of senior engineers and architects. The Assistant Collaboration Engineer handles routine configuration, monitoring, and support tasks, assists with larger deployments, and builds the platform expertise needed to grow into more senior technical roles. This is a growth-focused position with structured mentorship and a clear development path.
Key Responsibilities
Support the configuration, deployment, and day-to-day operation of enterprise collaboration and voice solutions, including Microsoft Teams, Cisco Webex, and associated video conferencing platforms.
Assist in creating and maintaining collaboration and voice configurations, documentation, and operational standards that support enterprise calling, meetings, and real-time communications services.
Monitor the technical health, performance, and availability of collaboration platforms, responding to routine incidents and escalating complex issues, call quality problems, and service disruptions to senior engineers.
Perform assigned collaboration and voice service tasks, including standard platform configurations, user provisioning, moves/adds/changes, and basic integrations under the direction of senior team members.
Coordinate with team members across architecture, networking, security, and support to help deliver effective collaboration and voice solutions, building cross-functional relationships and technical knowledge along the way.
Required Qualifications
Preferred Qualifications
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $70,000 - $89,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid
The Team You Will Join
When you join MetLife's Global Technology team, you'll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You'll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life's most important moments. In this dynamic environment, you'll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward.
The Opportunity
The Assistant Collaboration Engineer is a hands-on, entry-level technical role supporting the design, implementation, and day-to-day operation of enterprise collaboration and voice solutions. This position focuses on Microsoft Teams, Cisco Webex, and enterprise voice platforms, helping ensure high availability, performance, and a strong end-user experience. This role serves as a developing technical contributor on the collaboration services team, working under the guidance of senior engineers and architects. The Assistant Collaboration Engineer handles routine configuration, monitoring, and support tasks, assists with larger deployments, and builds the platform expertise needed to grow into more senior technical roles. This is a growth-focused position with structured mentorship and a clear development path.
Key Responsibilities
Support the configuration, deployment, and day-to-day operation of enterprise collaboration and voice solutions, including Microsoft Teams, Cisco Webex, and associated video conferencing platforms.
Assist in creating and maintaining collaboration and voice configurations, documentation, and operational standards that support enterprise calling, meetings, and real-time communications services.
Monitor the technical health, performance, and availability of collaboration platforms, responding to routine incidents and escalating complex issues, call quality problems, and service disruptions to senior engineers.
Perform assigned collaboration and voice service tasks, including standard platform configurations, user provisioning, moves/adds/changes, and basic integrations under the direction of senior team members.
Coordinate with team members across architecture, networking, security, and support to help deliver effective collaboration and voice solutions, building cross-functional relationships and technical knowledge along the way.
Required Qualifications
- Bachelor's degree in computer science, Information Technology, or a related field, or equivalent practical experience.
- 1-3 years of experience supporting IT, collaboration, voice, or end-user technology environments (internships and hands-on lab/coursework experience considered).
- Working knowledge of or hands-on exposure to Microsoft Teams and/or other collaboration and voice technologies.
- Familiarity with enterprise telephony or voice concepts, such as call routing, PSTN connectivity, or basic troubleshooting.
- Exposure to cloud-based collaboration solutions and interest in how they integrate with enterprise networking, security, and identity systems.
Preferred Qualifications
- Familiarity with AI-enabled collaboration features such as meeting intelligence, transcription, analytics, automation, or intelligent assistants.
- Exposure to Microsoft Azure or other cloud platforms supporting collaboration services.
- Scripting or automation experience (e.g., PowerShell, Power Automate, Power Apps) used to support collaboration or voice administration.
- Relevant certifications or coursework (e.g., Microsoft Teams, Cisco Collaboration, networking, or voice-related certifications), or active progress toward them.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $70,000 - $89,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid
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