Clinical Team Manager - Catawba Team

VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly, we are proud to be a community-based, not-for-profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people-first organization whose funds go to serve our mission.

Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story.

We provide excellent benefits including:

• Medical, Vision, and Dental plans through BCBS
• 28 days of Paid Time Off
• Excellent mileage reimbursement rate 
• 403b Retirement plan with matching
• Focused programs honoring Veteran patients
• Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)
• Best Orientation and Onboarding program you’ve experienced
• Seasoned Hospice leaders guiding your career growth

Summary

The Team Manager (TM) is responsible for managing the day-by-day activities of an interdisciplinary team including supervision, resource management, scheduling, and assignments.  The TM ensures that all patient care is provided in accordance with established organizational procedures and regulatory requirements. The TM aids in recruitment process, develops, supervises, and trains clinical staff.  The TM ensures exceptional care through the professional development and coaching of staff as well as ensures adherence to clinical documentation expectations. The TM also actively participates in ongoing process improvement.

Essential Functions

• Responsible for oversight and direction for an interdisciplinary hospice team.
  • Ensures that clinical care is effective and meets the needs of patients and families.
  • Provides supervision and evaluation including timely performance appraisals of team members.
  • Formulates and implements corrective actions because of evaluations or when performance issues are observed.  Assists Human Resources with the termination of employees in accordance with performance standards, staff policies, and job descriptions.
  • Assists with hiring, orientation and mentoring of new employees.
  • Ensures development and revisions of the plan of care through IDG meetings and other formal and informal planning activities.
  • Ensures that the service is provided within the structure, policy and regulatory environment required by VIA.
  • Ensures that discharge decisions are based on meaningful assessment information and follow appropriate procedure.
  • Ensures that documentation meets all standards as designated by VIA.
  • Provides problem solving and palliative care and symptom management consultation to team members and peers.
  • Complies with all expectations of quality improvement activities to continuously monitor, evaluate and improve team performance.
  • Ensures that all clinical staff functions in accordance with established procedures and legal requirements.
  • Collaboratively works with team within EMR to ensure recertification process is completed per organizational polices and regulatory requirements. 
  • Provides back-office support within EMR per organizational expectations.
• Assumes responsibility for effective administration of Clinical Team functions
  • Actively reviews available reports and statistical data to effectively and efficiently manage the team. 
  • Ensures that all patient care meets professional, organizational, regulatory, licensure, and accreditation standards through on-going monitoring and improvement activities.
  • Assumes responsibility for professional development and staying abreast of current trends in the healthcare field.
  • Ensures the timely incorporation of new information, policies and/or procedures into practice. 
  • Ensures accuracy of and approves time sheets/payroll summary forms and paid time off requests for direct reports. 
  • Provides ongoing monitoring for compliance with internal initiatives. 
  • Recommends modifications of existing or development of new policies and procedures based on practice patterns and needs. 
  • Ensures continuity of patient care during times of regularly assigned staff absences.
• Maintains professional relationships with other providers, patients and families, and vendors
  • Maintains existing partnerships between hospice and long-term care and physician practices.
  • Responds to customer concerns and facilitates prompt resolution of issues.  Makes appropriate changes in practice based on concerns.
  • Utilizes feedback from long term care and physician practices to provide exceptional customer service.
  • Ensures that problems and questions are effectively addressed, researched, and resolved.
  • Receives and responds to text messages/e-mails/voice mails as necessary.
  • Presents and maintains a highly professional image.
• Assumes responsibility for establishing and maintaining effective working relationships with leadership and staff in other departments.
  • Attends meetings and participates actively in internal organizational activities.  Reports and acts on potential issues for improvement, participates in work groups, and participates in quality assurance audits as needed.
  • Keeps other leadership and supervisors well informed of area activities and of any significant problems.
  • Cross trains with other Team Managers to ensure continuity of leadership as needed.
• May perform other duties as required.
  • (LDHH Staff) Cleans patient rooms as required per patient room cleaning procedure.  Ensures all areas of facility are clean and appropriately stocked with supplies.  Keeps the family room clean throughout the day.  Ensures proper chemicals are used for cleaning different surfaces.  Ensures protective equipment is used when working with chemicals, i.e., gloves, glasses.

Minimum Qualifications

• Bachelor’s Degree in related field required; Master’s Degree preferred.  Or the equivalent combination of education, technical certifications, training, and work experience.
• Minimum 2 years’ related experience required with increasing management responsibilities.  Related experience includes home health/hospice, oncology, and medical surgical.
• Proficiency in Microsoft Office is required.