Client Services Advisor

COMPANY STATEMENT:

Transportation Insight is a premier employer regionally and nationally because of our reputation, workplace culture and growth opportunities. At Transportation Insight, our team members are motivated to improve our clients, our communities and ourselves every day. We solve challenges that help manufacturers, retailers, and distributors get their products to market in a more cost-effective and efficient manner. By joining the team at Transportation Insight you will be a part of the team that plays a vital role in making sure the business to business and business to consumer marketplace has access to the products they need, when they need them.

JOB PURPOSE:

This position will primarily engage within business analytical support for both internal team members, as well as, external clients.  An additional objective of the Client Services Advisor is to support client relationship management from both an internal, as well as, an external perspective. 

CRITICAL JOB FUNCTIONS:

• Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings
• Review open client requests.  Check status and ensure progress towards request closure and client satisfaction. 
• Review carrier performance and client’s satisfaction with carrier performance.
• Conduct monthly client reviews 
• Review company tools and services available to assigned clients 
• Document which tools are being used, the client’s satisfaction with the tools and demonstrate newer tools that the client may not be utilizing
• Attempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicable
• Create case studies highlighting a client's use of Transportation Insight’s products/services for marketing and retention purposes
• Cost minimization:  Review opportunities for an assigned client to move more cost attractive solutions, as well as, investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service)

SUPPORTING DUTIES TO THE CRITICAL JOB FUNCTIONS:

• Candidates for the position must be detailed oriented, be self-starters and possess a strong work ethic
• Candidates must be able to manage relationships with the assigned client’s personnel and be empathetic to the client’s needs while still managing to achieve excellent performance 
• Travel to client locations on an “as needed” basis (typically less than 25%)
• Perform all other tasks/functions as directed

JOB REQUIREMENTS:

• Qualified applicants will have a BS/BA degree in logistics, business or have equivalent industry experience
• Candidates should possess a detailed understanding of transportation, display a high level of ability with spreadsheets and databases (along with other analytical tools), possess a good understanding of presentation applications (e.g. PowerPoint), as well as, maintain a strong desire to succeed.
• Client Service Advisor should possess direct industry experience of 0-3 years

EEOC/ADA STATEMENT:

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.

Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘[email protected].'