Provide client-facing support and training for the MSIGHTS Platform, monitor platform operations, perform data QA and ad hoc analysis, resolve data issues, coordinate with technology team, manage client projects, and maintain documentation of reporting logic and developments.
Position Overview
The Client Engagement Associate (CEA) a client facing role that provides expertise and daily support on the MSIGHTS Platform. A CEAs needs to think like a marketer to provide the best reporting and data quality possible. A typical day for a CEA includes monitoring of day-to-day MSIGHTS Platform operations and usage, data QA, client training and support on the Platform, coordination with the technology team to meet deliverables, manage client projects, and resolve data issues. The Client Engagement Associate is data-driven and eager to learn.
Responsibilities
- Develop a complete understanding of the MSIGHTS Platform and data relationships in order to assist users with troubleshooting and gaining maximum value from the Platform.
- Provide support, training and daily operations for client users and their vendor partners.
- Perform ad hoc data analysis, research, and QA as required to ensure data integrity and resolve existing or potential data issues.
- Identify value-added processes and areas of improvement based on client feedback and translate those into actionable steps for development and implementation.
- Proactively communicate with users through email and cloud-based conferencing to cultivate value-based relationships with clients and other stakeholders.
- Support Senior Client Engagement team members and key client contacts with weekly status meetings, resource development, and ad hoc requests.
- Create and maintain documentation of reporting data logic and all new developments in the Platform and user accounts.
Qualifications
- Must be a self-starter and willing to take the initiative to learn how our application is designed and used by our clients. Must be able to think like a client system user. Key to this qualification is being able to effectively support and train users in everything MSIGHTS has to offer and anticipate future needs.
- Ability to learn data relationships and hierarchies quickly for client implementation.
- Strong communications skills — both written and verbal — and the ability to work well with an internal team.
- Must be detail oriented, committed to quality, and client-focused, all while being flexible and entrepreneurial in a fast-paced international work environment.
- Exceptional project management, analytical and problem-solving skills, and experience applying these skills to resolve application design considerations and client business issues.
- Strong working knowledge of MS Excel is essential. An ability to quickly learn software programs is a major plus.
- Bachelor’s Degree or equivalent.
MSIGHTS Charlotte, North Carolina, USA Office
9935 Rea Road, Charlotte, NC, United States, 28277
Similar Jobs
Artificial Intelligence • Fintech • Software
Leads enterprise accounting transformation engagements by deploying AI Agents, automating accounting workflows, troubleshooting Python, SQL, API, and integration issues, and driving customer adoption and ROI. Partners with CFOs, Controllers, Product, Engineering, Sales, and Customer Success teams; oversees implementation partners; develops recovery plans for at-risk accounts; and influences product strategy. Requires deep accounting expertise, technical implementation skills, workflow automation experience, and travel up to 60%.
Top Skills:
Ai AgentsAPIsIntacctJavaScriptLlmsMicrosoft DynamicsNetSuitePythonRpaSQLUipath
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead a team of firmware and ML engineers developing, optimizing, and deploying computer vision and AI models on edge devices. Provide hands-on technical leadership for embedded systems, low-latency processing, and resource-constrained hardware. Partner with Product, Hardware, and Full-stack teams to deliver products from concept through mass production, shape technical roadmaps, and hire and develop engineering talent.
Top Skills:
C/C++Computer VisionDatabricksEdge Machine LearningEmbedded SystemsGoogle MediapipeGstreamerIotRustSQLTableau
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Leads the design, delivery, and continuous improvement of sales training programs. Conducts needs assessments, analyzes performance gaps and training metrics, collaborates with subject matter experts, develops engaging learning materials, and mentors junior learning specialists. Aligns training strategy with business goals to improve sales effectiveness and employee development.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
