Client Associate

About this role:
At Wells Fargo, a Brokerage Client Assistant helps drive an exceptional client experience. You will work closely with Financial Advisors and cross-functional partners to support client needs, enhance service delivery, and build strong relationships. You'll serve as a key point of contact for clients, managing day-to-day service requests, supporting account maintenance, and ensuring operational excellence.
In this role, you will:

• Provide exceptional service to clients by addressing inquiries, resolving issues, and supporting a seamless client experience
• Support Financial Advisors with administrative, operational, and service-related activities to drive business results
• Execute routine transactions, account servicing, and documentation with accuracy and attention to detail
• Assist with onboarding new clients, including account opening and maintenance activities, ensuring compliance with firm policies
• Identify opportunities to improve processes and enhance the client experience
• Partner with internal teams to fulfill client needs and ensure timely resolution of requests
• Maintain working knowledge of firm systems, products, and services to effectively support clients and financial advisors
• Ensure adherence to all regulatory requirements, policies, and procedures

Required Qualifications:

• 1+ year of brokerage and client services support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge of financial services and brokerage operations, including account management and servicing, and adherence to compliance requirements within a regulated environment
• Demonstrated ability to deliver exceptional customer service while building and maintaining strong relationships through active listening, responsiveness, and professionalism
• Written and verbal communication skills with the ability to effectively interact with clients, Financial Advisors, and business partners
• Proven ability to collaborate across teams and partner effectively with internal stakeholders to resolve client needs and support business objectives
• Strong problem-solving skills with the ability to analyze situations, exercise sound judgment, and identify appropriate solutions to meet client and business needs
• Demonstrated attention to detail with a focus on accuracy, quality, and operational excellence when handling transactions, documentation, and client requests
• Experience with reporting and analysis, including organizing information, identifying trends, and supporting business decisions through accurate data management
• Administrative organization and task management skills with the ability to coordinate activities, maintain records, and support operational processes efficiently
• Proven ability to prioritize multiple responsibilities, manage competing deadlines, and adapt effectively in a fast-paced environment
• Ability to manage work independently while maintaining accountability, organization, and consistent follow-through on client and business commitments

Job Expectations:

• This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire. In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer. Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents
• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process
• This position is not eligible for Visa sponsorship

Posting Location:
6801 Spring Creek Rd, Rockford, IL 61114
Pay Range
Salary is just one component of Wells Fargo's total rewards package. Depending on the role, a Wells Fargo's employee may be eligible for additional forms of compensation, such as sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$23.08 - $33.17
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
12 Nov 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.