About us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.
We are looking for a Client Acquisition Manager for our New Client Bookings team to help us establish the client acquisition vertical of Grow Therapy, and who will work on coaching and driving team performance. You’ll be part of a remote-friendly team under the Client Navigation org reporting directly into our Director of Client Navigation.
What you'll be doing:
- Coaching and leading our team of new client booking specialists to answer calls and convert callers into clients at a rate of 35%.
- Hitting a target of 500+ bookings per week.
- Monitoring rep in call availability and time on calls. >80% of on-call productivity daily excluding meetings, QA, breaks, and 1:1s.
- Developing reps to see improvement with regards to conversation skills, and client problem solving.
- Maintaining and exceeding a team average CSAT rating >90%.
- Building a supportive and collaborative team culture that creates an engaging and fulfilling work environment.
The salary range for this position is $107,681 - $140,760 USD.
You’ll Be a Good Fit If:
- You’re an expert in motivating and creating a team culture that surpasses expectations through a natural ability to foster a collaborative and empathetic team culture that consistently delivers results.
- You have a data-driven mindset and use analytics to improve best practices, processes, and team operations.
- You thrive in fast paced environments because you’re able to leverage your adaptability and problem solving skills to navigate the most effective path forward.
- You're an empathetic leader who prioritizes the well-being of both the team and customer experience, and aims to keep both top of mind when decision making.
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
Note: Please upload your resume in PDF format
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.
Please see the independent bias audit report covering our use of Covey here.
Benefits
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours
- Flexible Time Off
- Company-wide winter break
- Mental health mornings (2 hours each week)
- Wellness Stipend
- In-office meals and snacks
- Continuous learning opportunities
- Competitive salary
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities
Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
As part of our recruitment process, we use a third-party AI tool (Covey) to assist in the initial screening of resumes and applications. This tool analyzes candidates' qualifications based on the information provided in the application to identify potential matches. Certain features may qualify the tool as an AEDT (automated employment decision tool) under New York City Local Law, and may be considered an AI tool under other applicable state and city laws. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. We began using Covey Scout for Inbound on January 11, 2025. The independent bias audit report covering our use of Covey here.
By submitting your application, you acknowledge and consent to the use of automated tools in our recruitment process. You also understand that your application may be processed by AI systems as part of the screening and selection process.
We are committed to ensuring transparency in our hiring practices. If you have any questions about how our AI tools work, or if you would like to request additional information, please contact [email protected] you require an accommodation due to a disability, or if you have concerns regarding the use of AI in our hiring process, please contact [email protected]. We will be happy to provide assistance or discuss alternative methods for participating in our recruitment process.
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