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Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Manages strategic partnerships with benefits technology firms to drive sales growth, market expansion, partner enablement, data integration, and go-to-market initiatives. Owns partner relationships, develops joint business plans, coordinates cross-functional teams, manages pipeline development, and tracks performance metrics. Requires experience in group benefits or insurance distribution, benefits administration platforms, relationship management, and strategic stakeholder influence.
Top Skills:
AIAPIsBenefits Administration PlatformsHcm SystemsPayroll Systems
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Leads operational risk management activities supporting Mexico and South America within MetLife’s Global Customer Service & Operations organization. Maintains risk and control data in OpenPages, performs non-financial risk assessments and control environment reviews, supports issue and control-metric identification, evaluates AI opportunities, and produces executive and detailed risk reporting. The role partners with regional stakeholders, Global Risk Management, Internal Audit, and Compliance while requiring fluent Spanish and English.
Top Skills:
Microsoft CopilotExcelMicrosoft PowerpointMicrosoft VisioOpenpages
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Supports clients through ERP transformation initiatives, including business application analysis, process design, implementation, testing, deployment, integration, training, and adoption. Manages agile delivery workstreams, requirements, risks, timelines, and dependencies; documents solutions and status; reviews deliverables; mentors junior team members; and builds client relationships. The role focuses on field service and operations modernization using platforms such as SAP, Salesforce, Maximo, ESRI, SEW, and IFS.
Top Skills:
AgileErpEsriIfsMaximoSalesforceSAPSew
Processes FSA claims and appeals, determines eligibility, meets workload priorities and turnaround times, troubleshoots software issues, and supports operational projects. Coordinates with departments and supervisors to improve processes, develop procedures, communicate updates, and promote continuous learning and knowledge sharing.
How you'll make an impact
- Daily claim processing.
- Accurately process all FSA claim types.
- Determine eligibility by utilizing available resources.
- Ensure priority of workload is followed and turnaround times are met.
- Properly process claim appeals.
- Troubleshoot software issues accordingly.
- Assist with other operational functions.
- Coordinate with other departments when appropriate.
- Assist Claims Supervisors with projects as assigned.
- Work with Claims Supervisors to develop new processes and procedures.
- Continuous improvement approach to work.
- Communicate changes needed for processes.
- Develop and update procedures as needed.
- Promote continuous learning and sharing of knowledge.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus


