Chief Operations Officer (COO), Region North America

Permanent

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. 

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. 

Join us in our exciting quest to build the future home! 

Where you'll be: This position must be hybrid from our Charlotte, NC HQ. Minimal travel may be expected.

About the Role

The Chief Operations Officer (COO) for Region North America leads end-to-end operations performance across Manufacturing, Supply Chain, Quality, and Manufacturing Engineering. The role is accountable for safety, quality, delivery, cost, cash, and sustainability outcomes across production and distribution sites in the United States, Mexico, and Canada—with direct ownership of an end-to-end quality system spanning suppliers, manufacturing, and the customer/field experience.

This is a transformation mandate with expected step-change impact over the next 18–36 months, delivering measurable improvements while strengthening the operating system and developing internal leaders for sustained performance.

The COO sponsors major operational transformation and productivity initiatives, building an operating cadence that drives rigorous performance management, standardized ways of working, and clear accountability. This leader mobilizes large, diverse teams around a shared vision of operational excellence, continuous improvement, and customer-centric performance.

As a member of the North America Region Executive Leadership Team (ELT), reporting to Head of Region North America, the COO partners with leaders across Product Lines, Commercial, After Sales & Service, Finance, IT and HR to align demand, supply, and investment decisions. The role ensures the region’s operating model enables profitable growth through resilient supply, strong execution, and world-class customer outcomes.

The COO leads through strong functional heads and site leaders—setting direction, targets, and governance while empowering functional ownership, accelerating decision-making, and creating growth opportunities for high-potential talent.

The ideal candidate is a proven, enterprise‑scale operations leader with deep credibility as a step‑change operator and quality leader, bringing a track record of materially improving safety, quality, delivery, cost, and cash in complex, multi‑site manufacturing environments and regional distribution networks. This leader has personally owned end‑to‑end operations, including Manufacturing, Supply Chain, and Quality—with demonstrable results in reducing cost of quality and warranty while building durable operating systems (lean, standard work, tiered management, and performance cadence) that sustain results beyond the initial transformation. They combine strong business and financial judgment with hands‑on operating rigor, are comfortable leading at scale and are known for developing strong leadership benches.

Role Value Proposition and What you’ll do:

Strategic Planning & Execution

• Set the regional operations strategy and multi-year roadmap across Manufacturing, Supply Chain, Quality, and Manufacturing Engineering, aligned to business priorities.

• Translate strategy into annual operating plans with KPIs, targets, and governance that drive accountability at every site and function.

• Define manufacturing and supply strategies for current and new products to improve cost, service levels, working capital, and customer experience.

• Lead long-term capacity planning, make/buy and footprint decisions, and capital investment prioritization with clear business cases and ROI.

• Sponsor enterprise programs (digital, automation, standard work, and lean) that improve productivity, reliability, and responsiveness.

Operational Leadership

• Lead day-to-day and long-term performance across all plants and distribution centers, ensuring a strong safety culture and compliant operations.

• Drive productivity through lean principles, standard work, and elimination of non-value-added activities to reduce cycle time and cost.

• Establish a consistent operating cadence (tier meetings, reviews, and escalation) with clear leading/lagging indicators and corrective action.

• Deliver performance against safety, quality, delivery, cost, cash (working capital), and sustainability targets; close gaps with disciplined problem solving.

• Ensure robust industrialization and launch readiness for new products and process changes, partnering with R&D, Product Lines, and Quality.

• Optimize network performance through site-to-site balancing, constraint management, and cross-functional alignment to meet customer commitments.

Supply Chain Management

• Own end-to-end supply chain performance across planning, logistics, distribution, and inventory/working capital management.

• Build resilience through risk mitigation, scenario planning, supplier performance management, and continuity strategies across the value chain.

• Advance S&OP/IBP maturity, governance, and decision rights to improve forecast accuracy, demand visibility, and alignment with commercial plans.

• Optimize transportation, warehousing, and distribution to increase service levels, reduce logistics cost, and support sustainability and carbon-reduction goals.

Quality & Customer Excellence

• Own the end-to-end quality strategy and management system for the region (supplier quality, in-process quality, and customer/field quality), ensuring consistent standards and disciplined governance.

• Set and review a clear quality scorecard (e.g., internal defects, audit findings, customer complaints, field failure rates) and drive rapid containment and corrective actions.

• Strengthen supplier quality management (qualification, capability, incoming quality, and corrective actions) to prevent defects and disruptions.

• Ensure launch and change readiness by enforcing quality gates for NPI/industrialization and driving closure of validation, capability, and reliability risks before ramp.

• Build process capability and a prevention culture (right-first-time) using standard work, layered process audits, and disciplined problem solving.

• Deploy quality systems, traceability, analytics, and digital tools to detect issues early, prevent escapes, and accelerate learning across sites and suppliers.

• Partner with Product Lines and Service teams to reduce Cost of Poor Quality (COPQ), warranty cost, and repeat failures through systemic, design-to-field improvements.

Manufacturing Engineering

• Develop and execute the regional Manufacturing Engineering strategy aligned with Electrolux’s global standards, technology roadmap, and operational priorities.

• Drive implementation of advanced manufacturing technologies including automation, robotics, digital manufacturing, and Industry 4.0 capabilities.

• Oversee process engineering, equipment engineering, tooling, and industrialization to ensure efficient, stable, and scalable production processes.

• Lead capital planning for manufacturing assets, including evaluation, justification, and deployment of major investments.

• Strengthen new product industrialization (NPI) by partnering closely with R&D, Product Lines, and Quality to ensure design for manufacturing principles and smooth product launches.

People Leadership & Culture

• Serve as a role model for Electrolux’s values and leadership behaviors.

• Foster a high‑performance, collaborative, and inclusive culture across all operational sites.

• Attract, develop, and retain top talent, with explicit succession plans and readiness timelines for key roles across Manufacturing, Supply Chain, Quality, and Manufacturing Engineering.

• Coach and empower functional leaders; delegate clear decision rights and actively sponsor internal mobility and promotion opportunities for high-potential leaders.

• Promote cross-functional teamwork and enterprise alignment to deliver regional priorities and develop leaders who can operate beyond their functional silos.

Governance & Compliance

• Ensure compliance with safety, regulatory, environmental, and corporate governance standards across all operations.

• Champion commitments to sustainability, responsible manufacturing, and ethical operations.

Leadership Capabilities

• Strategic thinker with a strong bias for action.

• Inspirational leader who fosters collaboration, accountability, and continuous improvement.

• Strong communication and stakeholder management skills.

• High integrity, resilience, and sound judgment.

• Customer-centric mindset with a passion for operational excellence.

Success Measures

• Delivery of annual operating plan commitments across safety, quality, delivery, cost, and sustainability KPIs.

• Strength and readiness of the operations leadership pipeline, including succession coverage for critical roles.

• Internal advancement outcomes, including promotions and expanded scope for high-potential leaders (e.g., Supply Chain), supported by documented development plans and measurable readiness improvements.

• Benefits realization from transformation initiatives (productivity, reliability, digital/automation) delivered on time and on budget.

• Improved customer outcomes, including reduced field failure rates/complaints, lower COPQ and warranty cost, and improved service performance.

• Improved cost and cash position (working capital) while increasing operational agility and responsiveness to demand changes.

Minimum Qualifications & Experience

• 15+ years of progressive senior operations leadership in complex, multi-site manufacturing environments, with end‑to‑end operating accountability across Manufacturing, Supply Chain, and Quality in a global industrial or consumer goods context.

• Proven step‑change operator with a track record of restoring and sustaining world‑class performance—demonstrated by material improvements in safety, quality, delivery, cost, and cash through disciplined execution, system building, and leadership of large-scale transformation.

• Deep quality leadership experience, including ownership of enterprise or regional quality management systems spanning supplier quality, in‑process quality, and customer/field quality, with demonstrated impact on defect reduction, cost of quality, and warranty outcomes.

• Demonstrated success leading through complexity at scale, including diverse regulatory environments, cross‑border supply chains, and high product/volume variability.

• Strong operating system builder, with hands‑on experience deploying lean manufacturing, problem‑solving rigor, standard work, tiered management, and performance cadence that deliver repeatable results beyond individual sites.

• Enterprise‑level financial acumen, including ownership of operating budgets, capital allocation, footprint decisions, productivity investments, and value‑based tradeoffs to support profitable growth.

• Recognized people and culture leader with a documented track record of building strong leadership teams, developing successors, and leaving behind organizations that perform sustainably beyond the leader.

• Bachelor’s degree required (Engineering or Operations strongly preferred); advanced degree (MBA/MS) desirable. Formal lean or quality credentials (e.g., Six Sigma, equivalent) a plus but not required.

Benefits highlights:

• Flexible work hours/hybrid work environment.

• Discounts on our award-winning Electrolux products and services.

• Family-friendly benefits.

• Insurance policy plan and 401k.

• Extensive learning opportunities and flexible career path.

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on: 

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ 

Electrolux Group Careers: https://career.electroluxgroup.com/global/en 

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. 

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