The Chief Operating Officer will report to the CEO and oversee company locations, store leaders, operational infrastructure, organizational structure, and growth initiatives. Responsibilities include developing business strategies, improving sales, profitability, cash flow, processes, and staffing, managing vendor relationships, and building a strong company culture. The role requires senior operational leadership, P&L accountability, startup experience, staff development, service expertise, and knowledge of state and local laws.
Exciting career opportunity for a result driven third level leader to join a rapidly growing company in an emerging industry.
Reporting to the CEO, the COO will oversee and manage all of our client's locations including managing/developing store leaders. Our client is looking for a visionary person with initiative and creative drive who will partner with the entire senior leadership team to foster strong company culture and teams dedicated to excellent customer service and building relationships throughout the communities they do business in to continue to grow sales and maximize profits.
Responsibilities:
- Design and implement business strategies, plans and procedures
- Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives.
- Design and implement a organization structure with communication plan and organization flow chart.
- Set comprehensive goals for performance and growth
- Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and people designed to accommodate the rapid growth objectives of our organization.
- Manage relationships with partners/vendors.
Requirements :
- Bachelor’s degree required
- 10+ years within the services industry
- Strong interpersonal skills
- Service-oriented, and a collaborative influence style
- History of success or learning-rich failure in a start-up environment
- Decision making authority and measurable P&L impact in prior roles
- Experience managing a diverse portfolio of responsibilities
- Strong company operations experience
- The ability to lead, establish, build and maintain a superior professional staff and work well with subordinates, senior executives and investors
- A reputation as a strong leader with the passion for setting clear, measurable objectives, delegating responsibility, recognizing outstanding performance, and correcting sub-par performance
- Certified in service training
- Experience with knowledge of all state and local law
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
