Case Manager

ROOF ABOVE

Roof Above is NC’s most comprehensive homeless service provider.  Our mission is to unite our community to end homelessness, one life at a time.  Focusing on individuals experiencing homelessness, Roof Above offers everything from street outreach to shelter to Rapid Rehousing to Permanent Supportive Housing. Roof Above’s services and programs reach over 1,200 individuals every day across multiple campuses in Charlotte.  Roof Above was born through the merger of Urban Ministry Center and Men’s Shelter of Charlotte in 2019. 

POSITION SUMMARY:

Roof Above operates a single-site housing program, Moore Place, housing up to 120 tenants.  The program addresses chronic homelessness by providing subsidized housing and support services.  The case manager will visit tenants in their homes, working with them to ensure their basic needs are being met while exploring access to appropriate community services such as, mental health counseling, medical care, substance abuse treatment, peer support, employment opportunities, and any other relevant support.

ESSENTIAL FUNCTIONS:

• Provide case management services to help participants successfully transition from chronic homelessness to housing. Manage a caseload of approximately 24 individuals.
• Conduct visits with participants several times a week for the first months and provide evidence-based treatment services to assist with stabilization and transition. Visits may decrease over time as a person becomes more stable in housing.
• Assist clients with interactions with landlord and neighbors, to encourage good neighbor/tenant practices and paying rent on time.
• Assess medical needs and ensure that clients are linked to appropriate primary care and specialty services.  Follow up with participant medical care and pharmacy to guarantee they have needed medication. 
• Provide ongoing evaluation of any presenting psychiatric or addiction symptoms and assess the need for supportive services.  Link clients to internal and external resources, including mental health and addiction treatment services.
• Perform risk management duties to promote health and safety onsite. Coordinate with apartment maintenance staff when needed and assist participants in making work requests and filing grievances as needed.
• Respond appropriately to resident emergencies, conflicts, and behavioral concerns or conflicts.  Use crisis prevention and intervention techniques to handle acute incidents of physical and mental health crisis and aggression.
• Engage participants in their homes and in the general community.
• Assist participants in renewing their voluntary commitments in the lease and program guidelines.

OTHER RESPONSIBILITIES:

• Participate in staff training and development activities as directed.
• Participate in weekly staff meetings.
• Become certified in Homeless Management and Information Services database to enter services and view records, as needed. (Certification will be provided).
• Maintain program participant records, including comprehensive assessments, clinical progress notes, statistical/demographic information, and specific, achievable and measurable client-centered plans in NC Homeless Management Information System.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor’s or master’s degree in a human services field OR commensurate experience in lieu of degree.
• Minimum of three years case management experience as well as experience with adults who experienced chronic homelessness, severe & persistent mental illness, and/or substance abuse.
• Experience with harm reduction principles and motivational interviewing and demonstrated commitment to the housing first philosophy.
• Working knowledge of service/systems organizations involved in the welfare of people who experienced chronic homelessness in the Charlotte Mecklenburg area.
• Ability to work independently and collaboratively with clients as well as service providers and landlords.
• Ability to handle and prioritize multiple tasks.
• Self-starter with excellent problem-solving and crisis management skills

• Valid driver’s license and safe driving record
• Strong verbal and written communication skills, including computer proficiency.

OTHER REQUIREMENTS:

• Must pass pre-employment and/or random drug and alcohol screenings as a condition of hire and/or ongoing employment.
• Must have reliable transportation to work.
• Must be able to lift 25-30 lbs.
• Must possess a valid driver’s license and safe driving record.

WORKING ENVIRONMENT:

Individuals must be able to work with limited supervision, embrace a fast-paced environment, and be comfortable de-escalating negative behaviors with diverse individuals including persons with mental illness and substance use issues.

OUR VALUES:

Heart for the Work 

• We choose this work and embrace this place.
• We practice radical compassion.
• We each do our unique part to end homelessness.

Solution-Oriented

• Grounding ourselves in what we know, we imagine what is possible.
• We are intentional about getting the right people involved and we move towards effective action.
• We are exhaustive in our search for solutions.

Bring Our Best

• We practice self-care, self-awareness, and safety.
• We recognize what we need to let go of to move forward.
• We exercise diligence and grit.

Value Others

• We honor the profound worth of each life and our work reflects it.
• We meet people where they are and approach others with genuine curiosity.
• We know we can’t do it alone.  We are stronger and smarter together.

Roof Above is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees