Case Coordinator

Supporting the Pennsylvania Center of Excellence (COE)

Full-Time | Benefits Included | Remote (Pennsylvania Preferred)

Are you passionate about helping individuals navigate their recovery and wellness journey? Pyramid Healthcare is seeking a dedicated Remote Center of Excellence (COE) Case Coordinator to join our growing Client Support team. In this role, you will coordinate care, advocate for clients, facilitate connections to critical health and social services, and support individuals and families throughout treatment and recovery.

As a key member of our multidisciplinary team, you will ensure clients receive coordinated, effective, and compassionate care while helping remove barriers to treatment, recovery, and long-term success.

Why Join Pyramid Healthcare?

• 100% Remote opportunity
• Opportunity to make a direct impact in behavioral health and addiction recovery
• Collaborative, mission-driven culture
• Professional growth and development opportunities
• Meaningful work supporting clients and families through recovery
• Team environment built on Integrity, Dedication, Collaboration, and Passion (CORE Values)

Client Care Coordination

• Coordinate client appointments, schedules, aftercare planning, and treatment-related meetings.
• Monitor client progress and collaborate with the treatment team to address emerging needs.
• Develop, facilitate, and monitor individualized care plans.
• Conduct client and family orientations alongside clinical staff.
• Provide ongoing case management support to clients and families.

Care Navigation & Advocacy

• Connect clients with community resources, healthcare providers, transportation services, and aftercare support.
• Ensure clients have access to a full continuum of traditional and non-traditional services.
• Assist with referral coordination and provider communication throughout treatment.
• Support recovery engagement initiatives using assessment data and individualized client needs.

Documentation & Compliance

• Verify completion of admission documentation, consents, and required records.
• Maintain accurate client records and documentation in accordance with federal, state, and accreditation standards.
• Protect confidential client information and maintain HIPAA compliance.
• Complete required organizational and regulatory trainings.

Cross-Functional Collaboration

• Communicate regularly with referral sources, community providers, family members, legal representatives, employers, and internal treatment teams.
• Participate in treatment team meetings and case reviews.
• Collaborate with outreach and marketing teams to strengthen community provider relationships.

Education & Credentials

• Master's degree from an accredited college or university in Social Work, Psychology, Counseling, Nursing, Chemical Dependency Studies, or a related behavioral health field
• Addiction counseling certification preferred.
• Level of Care Assessment experience or ability preferred.

Experience

• Experience in behavioral health, mental health, substance use disorder treatment, recovery support services, or case management.
• Experience facilitating individual, family, or process groups preferred.
• Treatment planning and care coordination experience preferred.

Skills for Success

• Strong verbal and written communication skills
• Exceptional relationship-building and client engagement abilities
• Clinical assessment and critical thinking skills
• Crisis intervention and problem-solving capabilities
• Knowledge of behavioral health, addiction treatment, and community resources
• Strong organizational and documentation skills
• Ability to manage multiple priorities in a remote environment
• Understanding of state, federal, and accreditation requirements for behavioral healthcare services 

Ideal Candidate

You thrive in a fast-paced healthcare environment, are passionate about helping people achieve recovery and wellness, and excel at coordinating services across multiple providers and systems of care. You enjoy building relationships, advocating for clients, and ensuring every individual receives the support needed to achieve lasting success.

Apply Today

If you're seeking a rewarding remote behavioral health case management career where you can support individuals through recovery, improve access to care, and make a lasting impact, we encourage you to apply for our Remote Center of Excellence (COE) Case Coordinator position today.

***Due to the nature of behavioral healthcare work and our responsibility to ensure client safety, candidates selected for hire must successfully pass a criminal background check, drug screening, and any required state‑mandated clearances. Employment is contingent upon meeting all screening requirements in accordance with federal, state, and accrediting‑body regulations.***