Capital Markets Technology Senior Application Support

About this role:

Wells Fargo is seeking a Capital Markets Technology Senior Application Support (Senior Specialty Systems Operations Engineer), as part of the Commercial and Corporate & Investment Banking Technology. Learn more about the career areas and lines of business at wellsfargojobs.com.

The ideal candidate will provide production support and maintenance of Investment Banking applications. This position will be responsible for the troubleshooting complex system and/or application issues and the deployment of code within a controlled change-management environment.  This candidate will provide on-call support for production applications and work closely with internal team members and external vendors to resolve issues. This position requires technical problem-solving skills and the ability to communicate progress clearly and must be able to work within a high-pressure environment and manage multiple priorities.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure, moderately complex application upgrades and vulnerability remediation efforts, within the Systems Operations functional area
• Lead team to meet moderately complex technical deliverables while leveraging solid understanding of technical process controls or standards
• Act independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooks
• Liaise with functional or operational managers to understand their current and future information needs and develop plans and schedules for integrating these needs into existing operations
• Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Facilitate discussions on preventative action, root cause analysis and resolutions with service management
• Collaborate and consult with peers, mid-level managers, vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability and reliability
• Provide training and mentoring to lower experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards
• Collaborate with development teams to update business continuity plans and provide input on development of new and existing support guidebooks

Required Qualifications:

• 4+ years of systems engineering or technology architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3+ years of Linux experience
• 3+ years of experience working with Relationship Database Management Systems (RDBMS) such as SQL Server, Oracle or MySQL
• 3+ years of Autosys experience
• 2+ years of experience implementing, supporting, or developing tools to integrate with ITRS Geneos
• 2+ years of advanced scripting experience using Unix Shell Scripting, Perl, Python, Java, or PL-SQL

Job Expectations:

• Ability to work additional hours as needed
• Position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Job Locations:

• 300 South Brevard Street. Charlotte, North Carolina 28202

NC- Charlotte Pay Range: $96,600 – 171,800 Annually

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.