Cage Training Supervisor (65697)

Job Summary:   

Catawba Two Kings Casino is seeking a Cage Training Supervisor.  Under the direction of the Cage Manager, the Cage Training Supervisor is responsible for developing, facilitating, training, coaching, measuring, monitoring, and reporting on the department’s training process and results.  

Responsibilities:   

• Adhere, communicate and reinforce Catawba Tribe’s Policies and Procedures, as well as all Gaming Commission Regulations. 
• Assess training needs and submit performance objectives to management for approval.
• Develop training materials, including manuals, job aids, tests, SOPs and program content in accordance to departmental and Catawba Tribe’s policies, standards and procedures and all Gaming Commission Regulations.  Review materials periodically and update to reflect changes to existing standards and procedures; maintain the standards and procedures library.
• Implement program and conduct multiple trainings to include:
  • New hire department orientation
  • Certification and certification tracking of team members for departmental standards and procedures.
  • Conducting periodic training as required, including bi-annual training of Title 31, Credit Card Fraud, Emergency Evacuation, Robbery Prevention, Chip Redemption and Counterfeit Chip Identification.
• Recommend changes to departmental procedures to better achieve departmental and organizational objectives.  Work with management to change standards and program content as necessary.
• Create, in conjunction with management, task competency inventories for all positions.
• Track, measure and monitor the completion and effectiveness of training programs with regard to improved team member performance on the job.  Use appropriate metrics/resources (surveys, questionnaires, roundtables, forums), to track results.  Prepare reports for management.
• Determine best instructional methods for individual and group setting.  Adapt training delivery methods and style to achieve optimal results.  Present and discuss information in a way that establishes rapport, persuades others and ensures understanding.
• Perform all cage supervisor duties on as needed basis to stay knowledgeable and update of all processes and procedures.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Perform all other duties as assigned.

Qualifications:   

• Minimum of two (2) years of casino cage experience with at least one (1) year in a supervisory role.   
• High school diploma or GED required.
• Must be at least twenty-one (21) years of age.    

Knowledge, Skills & Abilities:    

• Must be proficient in department specific computer programs, Loyalty, Quickets, Everi Compliance, Exchange Explorer, CCT or in similar casino cash management systems.
• Must possesses strong knowledge of MS Office software, mainly Word, Excel, and PowerPoint.
• Applicant must be familiar with a variety of Cash Operations and Class III gaming concepts, practices, and procedures.  A similar background in training to include instructional design and creation of departmental policies and procedures manuals highly preferred. 
• Must be flexible to work varying shifts and schedules as needed.

Physical Requirements    

• Must be able to stand for extended periods of time.  
• Must be able to frequently lift and/or move up to 50 lbs.   
• Must be able to frequently bend, stoop, reach, kneel, push, pull, twist and perform repetitive motions.   
• Must be able to communicate in a noisy environment and potential exposure to secondhand smoke.  
• Must be able to work in a fast-paced, high-pressure environment.   
• Must be able to work in an enclosed environment.