Business Technology Support Specialist

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

Looking for an individual that has experience working in technology support and business partner engagement.  This team member will have strong experience working with assessing technology, vendors, and working with end users and internal support teams within Voya.  The purpose of this role will be to assist advisors/end users on production support with technology solutions, requiring assistance to/from internal support teams, and new or existing vendors as needed.  This includes providing initial user support, while also being involved in project team actions such as executing planning, requirements, UAT and implementation of technology solutions.

This is a 100% remote position and the selected candidate can reside anywhere in the U.S.

The Contributions You Will Make:

• Work with teammates and stakeholders (advisors / end users) to determine technology gaps and implement solutions required for Voya teams to be successful.  Work collaboratively with team mates, leadership, and other departments to deliver timely and efficiently.
• Cross-functional retrospective meetings aimed at improving our collective playbooks, processes, support models, and outcomes.
• Establish standards, continually monitor service\quality metrics, and assess industry and digital trends to continuously improve the inner workings of the support organizations between IT and the Business counterparts
• Evaluate support processes in place across the organization and identify ways to improve them.
• Resolve any disruptions in vendor/Voya services that may occur and ensure we have solid contingency plans in place.
• Acts as an escalation point to and for the technology solutions provider, on all activities related to the team’s day to day operations.
• Write requirements, work with IT to implement code and conduct user acceptance testing.
• Helps to perform and streamline onboarding/offboarding processes and access requests of technology solutions provider personnel to allow necessary access to perform their duties.
• Support team members in vendor relationships, supporting long-standing relationships with current and potential vendors.
• Other duties as assigned

Minimum Knowledge & Experience:

• Bachelor’s degree or equivalent
• Excellent written and oral communication skills
• 1-5 years Process Management and improvement skills
• 1+ years experience with financial services vendor management preferred 

***This position is 100% remote and can sit anywhere in the US***

#LI-LH1

#Remote

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$73,900 - $92,370 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.