Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.
The Opportunity:
The Business Systems Analyst IV will utilize their consultative abilities to make recommendations on tasks and techniques used to work as a liaison between technology and business side stakeholders with the goal of driving the delivery of new and enhanced processes, products, and services on time and within budget.
Day in the Life:
- Create, refine, and maintain the User Stories/Requirements for a project, map the user stories to features, develop epics and features, define the acceptance criteria, and lead story estimations.
- Maintain, manage, and refine a prioritized backlog in partnership with the Product Owner.
- Advise the team members on Agile (Scrum or Kanban, as applicable) best practices and analysis techniques & tools.
- Utilizes advanced techniques to encourage cross functional team collaboration and creates an environment of open and honest communication to help the team embrace changes, manage complexities, meet deliverables and deadlines on medium to large projects.
- Facilitates high-level meetings and workshops with stakeholders and executives to discuss overall project and business strategies and roadmaps.
- Analyzes emerging technologies and tools including API and data technologies in order to translate technical jargon between the Product Owner, QA analysts, developers and the stakeholders of the business so that all partners are working towards a common goal.
- Utilizes advanced emotional intelligence skills and active listening skills when communicating and building relationships with multiple stakeholders and vendor partners.
- Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences, asks good questions, and gives appropriate context and details when speaking.
- Strategically leads research and analysis to identify trends, patterns, and insights that aid in the decision making process of senior leaders and executives.
- Ensure compliance with all the audit requirements of the company.
- Collect, compile, and analyze data from various sources to identify trends, patterns, and insights that can inform decision-making, then has the ability to present these findings to leadership teams.
- Create complex SQL queries and help map the data elements as needed, collaborate with multiple stakeholders to elicit requirements and lead story estimation for data or application development projects.
- Develop expertise in systems’ gap and impact analysis to eliminate product inefficiencies.
- Lead department initiatives with limited supervision.
- Provide mentoring and training to junior team members.
- Perform other duties as assigned.
Qualifications:
- Bachelor’s Degree or equivalent combination of education and experience required. Additional certifications in Agile, Scrum, or DevOps strongly preferred.
- 10+ years of business analysis experience required. Experience in the financial and card payment industry required.
- 5+ years’ writing complex SQL queries.
- 5+ years’ experience in modeling / mapping business processes.
- Extensive background with API technologies is required
- Experience planning and facilitating UAT for projects and enhancements. (nice to have)
- Knowledge of financial domain a big plus.
- Experience with Azure Development Ops (ADO) or JIRA is a plus.
- Excellent communication and interpersonal skills with the ability to facilitate meetings, conduct presentations utilizing various audio/visual aids, negotiate and build consensus with limited supervision.
- Practical knowledge of debit/credit card processing, financial systems, mobile solutions, high-availability systems, and data safe-keeping practices.
- Excellent understanding of the Agile/Lean methodologies.
- The ability to perform detailed data mapping and data modeling, as well as create network topology diagrams, and process flow diagrams.
#LI-LM1
About Velera
At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!
Pay Equity
$95,800.00 - $124,500.00Actual Pay will be adjusted based on experience and other job-related factors permitted by law.
Great Work/Life Benefits!
Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program
Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions
Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.
Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.
This role is currently not eligible for sponsorship.
As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.
Top Skills
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
