Business Operations and Strategy Director

What success looks like in this role:

The Business Operations and Strategy Director is a senior, high impact leadership role that operates as the strategic extension of the Business Unit (BU) Leader.

The role owns the strategy-to-execution spine of the organization ensuring the strategic priorities are clearly defined, translated into measurable initiatives, and driven to outcomes across functions.

Building on the Chief of Staff foundation such as strategic planning, executive communication, portfolio visibility, and leadership enablement this role elevates accountability, decision authority, and growth impact.

This is not an administrative Chief of Staff role. It is a business operations, strategy and execution leadership role with direct influence on investment decisions, portfolio prioritization, and business performance.

Core Responsibilities:

1. Business Operations, Strategy Ownership & Growth Acceleration

Partner with the BU Leader to shape, stress-test, and operationalize the Strategy & Business Operations agenda, ensuring alignment with enterprise priorities.

Translate strategic themes into clear growth initiatives, success metrics, and execution roadmaps, building on established Strategy & Business Operations frameworks.

Act as a thought partner on growth opportunities, including portfolio expansion, client engagement models, and investment prioritization.

Shape and influence Business Unit strategy by applying deep expertise in the IT industry, Digital Workplace Solutions, and technology trends to drive informed prioritization, investment decisions, and growth trade‑offs.

2. Program Management, Governance & Business Operational Control

Own and direct Business Unit level program management across product and service operations, with full accountability for execution discipline, delivery outcomes, and strategic alignment.

Define, enforce, and evolve the Business Unit program governance model, including mandatory standards for planning, reporting, risk management, escalation, and decision‑making. Hold leaders and teams accountable to the framework.

Lead and drive execution of large, complex, multi‑functional and cross‑Business Unit programs, intervening directly where progress, ownership, or outcomes are at risk.

Identify systemic operational inefficiencies and execution gaps, and mandate short‑ and long‑term process, organizational, and operating model changes to address them.

Partner with senior leadership to actively monitor operational performance, profitability, and execution health, recommending and driving corrective actions to ensure service line and functional objectives are met or exceeded.

Direct alignment with support organizations (Finance, HR, Operations, Sales Enablement, PMO) to ensure uniform adoption of processes, governance, and communications eliminating fragmentation and duplication.

3. Enablement for the Executive BU Leader

Serve as the primary decision enablement partner for the BU Leader by synthesizing insights, risks, trade‑offs, and recommendations into concise executive narratives.

Prepare executive‑level materials for leadership forums, investment reviews, and steering committees, ensuring clarity, focus, and decisiveness.

Anticipate issues before they surface and proactively propose solutions.

4. Executive Communication & Alignment

Own the Strategic Communication Framework for the BU, ensuring consistent, timely, and impactful messaging across leadership, managers, and the broader organization.

Drive internal alignment through leadership forums, town halls, executive updates, and written communications.

Act as a cultural amplifier for strategy, reinforcing priorities, behaviours, and performance expectations.

5. Leadership Operating Rhythm & Effectiveness

Design and run the executive operating cadence (QBRs, strategy reviews, investment checkpoints, leadership offsites).

Ensure leadership time is spent on the highest‑value growth and execution topics, not operational noise.

Coach senior leaders on strategic storytelling, prioritization, and execution discipline.

Scope & Influence

Works directly with the BU Leader and senior leadership team.

Operates across Strategy, Growth, Delivery, Sales, Finance, HR, and Operations.

High visibility role with influence on investment decisions, strategic priorities, and business outcomes.

#LI-AL1

You will be successful in this role if you have:

Key Capabilities & Experience

Required

Proven experience in strategy, transformation, growth, or business operations leadership.

Demonstrated ability to drive execution across complex, matrixed organizations.

Strong executive presence with the ability to challenge, influence, and align senior stakeholders.

Advanced skills in strategic analysis, portfolio management, and executive communication.

Serve as the single point of authority for common standards, including templates, metrics, processes, operating rhythms, and execution expectations across the Business Unit.

Lead Business Unit–wide continuous improvement programs, embedding a culture of execution rigor, accountability, and measurable impact.

Define, implement, and govern key operational and strategic metrics, ensuring leadership decisions are driven by data, outcomes, and business impact—not activity reporting.

Challenge the status quo by socializing proposed improvements with the senior leadership team, securing alignment, decisions, and commitment to change—not consensus by default.

Differentiators

Ability to move seamlessly between big‑picture strategy and operational detail.

Track record of converting ambiguous strategy into measurable results.

Comfort operating in environments with incomplete data and high change velocity.

Success Measures:

Business Operations & Strategy translated into clear, measurable growth initiatives with visible ROI.

Improved execution discipline and decision velocity across the leadership team.

Reduced friction between strategy, delivery, and operations.

Leadership time and attention focused on growth and value creation, not coordination overhead.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.