Business Manager

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are looking for a Business Manager position to join our growing team! Reporting directly to the Director, Revenue Operations, you will manage major projects and initiatives for the Enterprise & Wholesale business unit including go-to-market initiatives, product launches, revenue assurance, customer retention, pricing actions, and marketing programs. You will be a key partner with the senior leadership team with extensive visibility- and will help drive key projects, reporting and presentations.

As Business Manager, you will have the following duties:

• Lead the planning and implementation of major projects – including those in Business Operations, Enterprise Sales, Wholesale Sales, Customer Experience, Product Management and Carrier Relations
• Efficiently manage multiple projects of varying sizes
• Facilitate the definition of project goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects.
• Develop detailed project plans/methods to monitor and track progress
• Ensure that all projects are delivered on-time, within scope and within budget
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Create and maintain comprehensive project documentation
• Provide weekly reports on activities and project status
• Build long-term, value-based relationships with decisionmakers and influencers to understand the business landscape and business trends
• Recognize opportunities for process improvement and/or additional projects and programs driving revenue expansion and cost savings
• Partner with Senior leadership to create impactful presentations and reports
• Manage overall customer metrics, including usage data, health indicators and renewal dates to align with customer objectives

WHAT IT TAKES TO CATCH OUR EYE:

• 10+ years business management, customer success or account management experience
• Bachelor's Degree or equivalent work experience
• Experience in working with complex, Fortune 500, multi-divisional, international customer
• Comfortable presenting, consulting, and advising at C-level and other executives
• Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations
• Highly skilled developing powerpoints and managing data in excel
• Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
• Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
• Strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
• Effective and confident decision making based on business and financial principles

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice