Business Architect (Hybrid)

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Join Cisco’s Commerce Operations – Continuous Improvement team, a dynamic group responsible for integrating newly acquired companies into Cisco’s global ecosystem. As a Business Architect, you will spearhead the incubation, commercialization, and integration of acquired entities, acting as the critical bridge between innovative new businesses and Cisco’s established operational excellence. This role sits at the intersection of strategy and execution, where you will scale transformation capabilities while ensuring seamless integration into our commercial engine. We are a collaborative, high-visibility team based in North Carolina, thriving in a fast-paced environment that demands multi-functional partnership and frequent engagement with senior leadership. 

Strategy & Commercialization

• Lead the end-to-end commercialization of newly acquired entities by conducting impact assessments, providing design input, establishing scalable support models, and defining the target operating model to ensure long-term commercial viability.

• Identify and implement opportunities for process simplification to reduce technical debt and ensure integration solutions are efficient and future-proof.

Acquisition & Operational Integration

• Lead integration of acquired companies into Cisco’s commerce ecosystem, managing multiple workstreams and aligning with global processes and strategic goals.

• Analyze data and collaborate across functions to develop actionable, data-driven integration strategies.

Performance & Stakeholder Management

• Build and maintain partnerships with key stakeholders to support successful integration and scaling of new entities; regularly update senior leadership to ensure transparency and alignment. 

• Drive improvement by identifying gaps, proposing innovative solutions, and implementing best practices to optimize integration outcomes and stakeholder satisfaction.

• Bachelor’s degree with 7+ years of professional experience in operations management within a technology or commerce environment.

• Experience leading business process integration for acquisitions or large-scale, complex enterprise programs.

• Experience with data platforms (e.g., Snowflake, SAP Business Objects) with the ability to extract, analyze, and leverage data for high-level decision-making.

• Experience managing multiple, concurrent, high-priority projects in a fast-paced, matrixed environment.

• Exceptional communication, negotiation, and influencing skills, with a history of presenting to and advising senior leadership.

• Strategic approach with a passion for driving operational excellence and "outside-in" customer feedback loops.

• Exposure to AI-driven solutions or automation projects, either as a practitioner or technical lead.

• Ability to thrive in a highly visible, collaborative, and cross-functional culture.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.