Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
As a Business Systems Analyst for our Workday & ServiceNow HR Systems, the successful candidate will help us support our global workforce in using and optimizing our systems usage.
Partnering closely with HR, IT, leadership and multi-functional teams, you will support our strategic approach to systems used globally. If you thrive in ambiguity, adapt quickly to a changing environment, take a global view, and have a passion for collaboratively achieving business outcomes, get ready to dig in.
This is a distributed (remote) role and can be based anywhere within the United States Central or Eastern Timezone.
What You Will Be DoingThe Business Systems Analyst will foster a customer-centric approach to deliver robust tools and scalable programs across Elastic through supporting the automation, improvements, and updates for our HR systems.
Project & Improvement Responsibilities
- Research and analyze current business processes and systems to identify areas for improvement and assess software needs
- Develop functional requirements and design solutions to improve efficiency and effectiveness through partnership with our HRIS team
- Coordinate the testing and implementation of technology solutions
- Build and deliver user training and support for new software functionality
- Develop, monitor, and handle project resources to ensure successful project implementation
- Collaborate with HR Systems Analysts to implement and update Workday and ServiceNow software
System Maintenance & Optimization
- Ensure Internal customers are advised of system changes, improvements, and new functionality.
- Drive and suggest projects that enhance and optimize the use of Workday and ServiceNow at Elastic.
- Uphold and champion data architecture and governance models to guarantee data integrity.
- Partner with internal customers to fully understand and own the business problems they are solving, and then translate those into well documented, comprehensive requirements.
- Continuously monitor recurring issues, system or data gaps, and process gaps to actively find opportunities for increased efficiency and enhancements.
- Develop and maintain internal HRIS standard operating procedures (SOPs), and use those standards to communicate system functionality and processes.
- Collaborate with vendors and Information Security to participate in security activities for HR systems and other projects as the business requires.
- Keep internal customers advised of system changes, enhancements, and new functionality.
- A passion for fast-paced and dynamic environments, the ability to thrive in ambiguity and devote a diversified global view to all that you do.
- A curious nature that wants to dive-in and solve complicated problems.
- Possess intellectual curiosity, having the ability to see beyond what the customers want to deliver what they need.
- A proficiency in optimizing processes and programs with a keen understanding of the balance between structure and flexibility.
- Independent problem solver, able to learn fast and comfortable taking calculated risks.
Basic Requirements:
- Testing experience (both end-to-end and user acceptance)
- Project management skills (A Must)
- Superb communication (verbal, written and presentation skills)
- Experience working in a diverse, global organization
- Strategic, critical problem solver who isn’t afraid to get into the weeds; has a real passion for problem solving
- User-centric approach; able to understand how to deliver business objectives in ways that optimize the user experience
- Ability to build effective work relationships at all levels of the organization; influence behavior, and lead change
- High degree of integrity and honesty; ability to exercise confidentiality and neutrality in complex and sensitive situations
- Strong analytical skills
- Understanding of systems, software development, and databases, familiarity with ServiceNow Or Workday required.
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Compensation for this role is in the form of base salary. This role does not have a variable compensation component.
The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.
These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.
An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.
Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected]. We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
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