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Fintech • Financial Services
Provide bilingual (Spanish/English) customer support for credit card customers via phone, chat, text and video. Resolve inquiries, follow policies and escalate when needed, navigate multiple systems, meet performance metrics, attend training, and work on-site in a fast-paced contact center.
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Serve customers at a branch by opening accounts, handling cash/teller duties, supporting service requests and credit applications, identifying sales opportunities, referring to specialists, and maintaining compliance and risk controls.
Fintech • Financial Services
Serve as primary branch contact to acquire, manage, and grow consumer and business relationships. Lead discovery conversations, recommend tailored deposit, credit, and investment solutions, coordinate referrals to Wealth/Home Lending/Business Banking, support account openings and service requests, champion digital adoption, and maintain compliance with documentation, licensing, and risk standards.
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Wells Fargo Charlotte, North Carolina, USA Office
355 W Martin Luther King, Jr BLVD, Charlotte, NC, United States, 28202
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
