Boeing Global Services Quality Multi-Family Senior Manager

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services is seeking a Quality Multi-Family Senior Manager This position requires strong collaboration with other site functional leaders to drive integrated quality strategies and continuous improvement across the site. The role will require frequent and significant interface with government customer representatives and the ability to maintain a professional, collaborative, and positive relationship. Preferred candidates will have extensive experience working with regulatory agencies, particularly FAA and DCMA. Position is located in Jacksonville, FL
Position Responsibilities:

• Support BGS-G Jacksonville operations, with primary base in Jacksonville, FL.
• Manage individual contributors and managers performing quality engineering and technical activities across all product lifecycle phases. Provide clear expectations, coaching, performance feedback, and career development for direct reports and mid-level managers.
• Develop, deploy, and maintain site-level quality strategies and plans that support new business acquisition and execution of program/business plans.
• Align quality objectives to business goals and site priorities.
• Establish, monitor, and drive quality KPIs and metrics, and use data to prioritize improvement efforts and demonstrate impact
• Develop and maintain strategic and tactical partnerships with internal and external customers, stakeholders, BDS & BGS business partners, peers, suppliers, and direct reports; act as the primary quality liaison for cross-functional and customer engagements.
• Provide education, coaching, and accountability for the Quality Management System (QMS); lead training initiatives, QMS adoption, and culture of compliance.
• Acquire, allocate, and manage resources to meet program requirements; provide technical quality management and direction for complex technical issues.
• Lead continuous improvement (CI) and prevention-based corrective action programs using structured problem solving and CI methodologies. Sponsor and/or facilitate CI projects, remove barriers, and cascade improvements across the site.
• Strong people leadership skills: coaching, performance management, conflict resolution, and talent development.
• Drive prevention-focused quality culture: promote risk identification and mitigation.
• Assist and support executive leadership in the development and execution of process plans, procedures, and operational goals; lead change management for quality-related initiatives.
• Partner with Operations, Engineering, Finance, and HR to execute statements of work and deliver on customer and program expectations; ensure quality requirements are integrated into contracts and program plans.
• Maintain collaborative and positive relationships with government customer representatives and regulatory agencies; prepare for and lead regulatory and customer audits/inspections.
• Manage talent pipeline, succession planning, and capability development for the quality organization; recruit, retain and develop high-performing teams.
• Demonstrated ability to lead multi-site or cross-functional quality organizations and matrixed teams.
• Experience setting and delivering against strategic objectives, balancing operational demands with improvement initiatives.
• Experience managing through change and driving cultural transformation toward continuous improvement and prevention.
• Strong communicator with customer-facing experience, including briefing executives and government representatives.
• Familiarity with industry regulatory requirements and audit/inspection processes (FAA, DCMA preferred).

Basic Qualifications (Required Skill/Experience):

• 5+ years of experience with military or commercial positions in a Quality and/or Operations leadership position
• 5+ years of experience in providing technical and performance oversight of aircraft maintenance or modifications, including briefing US Government Customers on status of performance.
• 5+ years of experience working with and supporting Quality Management System (QMS)
• 5+ years experience managing cross-functional teams
• Willing and able to travel both domestically and internationally 25% of the time

Preferred Qualifications (Desired Skills/Experience):

• Active U.S. Secret security clearance
• Experience building relationships with customers, regulators, and certification bodies
• Large scale project management experience FAA Repair Station Part 145 knowledge and experience
• Ability to work with 3rd party registrar (EASA, Intertek, NQA), and Defense Contract Management Agency (DCMA) customers

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Total Rewards & Pay Transparency:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $183,600 - $248,400
Applications for this position will be accepted until Aug. 07, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Relocation
This position offers relocation based on candidate eligibility.
Security Clearance
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.