The role focuses on operational excellence and technical ownership of IP security infrastructure, also involves mentoring and support for engineers, incident management, and collaboration with vendors.
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About this opportunity:
The IP Security Operations Expert serves as the subject-matter authority within the MS organization for the IP Security domain. This role is focused on technical ownership, operational excellence, and expert-level support of the customer's IP backbone security infrastructure. Ensures stability, performance, and continuous improvement across complex, multi-vendor security environments, acting as a key reference point for engineers, stakeholders, and vendors.
What you will do:
The skills you bring:
About this opportunity:
The IP Security Operations Expert serves as the subject-matter authority within the MS organization for the IP Security domain. This role is focused on technical ownership, operational excellence, and expert-level support of the customer's IP backbone security infrastructure. Ensures stability, performance, and continuous improvement across complex, multi-vendor security environments, acting as a key reference point for engineers, stakeholders, and vendors.
What you will do:
- Own the end-to-end technical operation of the customer's IP backbone security domain, ensuring high availability, resilience, and optimal performance.
- Provide expert-level operational support for maintenance activities, software/hardware upgrades, and operational changes.
- Act as the primary technical escalation point for complex and major IP Security incidents, leading deep root-cause analysis and driving sustainable corrective actions.
- Support and mentor engineers by providing advanced troubleshooting guidance across multi-vendor security solutions (Firewalls, IPS, Authentication servers, Load Balancers, DDoS protection).
- Analyze and monitor traffic behavior through firewalls, define performance baselines, and lead investigations into anomalies or service degradations.
- Identify security threats, perform risk assessments, and develop mitigation strategies aligned with customer, MS, and industry security standards.
- Review, validate, and technically drive IP backbone security expansions, replacements, solution designs, and optimization activities.
- Coordinate and technically govern high-urgency cases and on-call escalations, ensuring fast, accurate decision-making and minimal service impact.
- Interface with third-party vendors (3PP) for escalations, defect resolution, and solution optimization.
- Contribute to operational maturity by defining best practices, technical guidelines, and knowledge-sharing materials.
- Produce clear technical documentation, reports, and stakeholder communications to support transparency and informed decision-making.
The skills you bring:
- 5-7+ years of relevant experience in Network / IP Security operations, with a strong focus on complex environments and advanced troubleshooting.
- Bachelor's degree in Telecommunications, IT Engineering, or equivalent.
- Strong hands-on expertise in IP Security technologies and network security architectures.
- Proven experience with multi-vendor firewall and security platforms (e.g., Juniper SRX, F5, Fortinet, Palo Alto).
- Solid understanding of telecom-grade networks and service provider security challenges.
- Excellent analytical and problem-solving skills, with the ability to operate effectively under pressure.
- Strong communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
- Very good command of the English language.
- Demonstrated ability to drive technical decisions, influence outcomes, and ensure alignment across operational, engineering, and vendor teams.
Top Skills
Ddos Protection
F5
Firewalls
Fortinet
Ip Security
Ips
Juniper Srx
Load Balancers
Palo Alto
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