Billing Support Specialist (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. 

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We’re looking for an experienced Billing Support Specialist who can navigate evolving insurance rules and company policies with confidence. In this role, you’ll review case files, collaborate across teams, resolve escalated patient concerns, and explain financial details in a clear, straightforward way. If you enjoy spotting opportunities to improve processes, thrive in cross-functional work, and value building empathetic relationships with colleagues and partners, we’d love to hear from you.

Required Qualifications

While we are a fully remote company, we are not considering candidates at this moment who reside in California or Washington for this particular position.

• 2+ years experience in a healthcare billing, insurance and/or patient relations role, utilizing electronic health record (EHR) systems and billing software (i.e. AdvancedMD)

• Comprehensive understanding of insurance policies, claim processing, appeals, and recoupment procedures

• Detailed knowledge of denial language and carrier CARC codes, with end-to-end expertise of the life cycle of a claim

• A noted ability to apply critical thinking to evaluate complex cases, identify solutions, and make informed decisions

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Previous experience billing and collecting in mental/behavioral health space

• Intermediate proficiency with Google Sheets/Excel, and navigating tools such as Zendesk/Salesforce to support billing practices

• Ability to multitask, prioritize workloads, maintain a high attention to detail, and meet tight deadlines in a fast-paced environment

• 2+ years of experience interacting with offshore vendors

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.  We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.

Compensation Range: $60.7K - $67.8K