Billing Success Specialist

Description
Engrain builds map-based tech that's redefining how real estate works. Our interactive, unit-level maps and powerful data integrations help over 1,000 companies-and 20,000 properties-to make smarter decisions, streamline leasing, and deliver better renter experiences. From prospect to renewal, our products give properties a spatial brain and a visual edge when it comes to property marketing and management. And it's working: our churn rate is just 5%, and we've been putting up double-digit growth numbers every year. We're not your typical proptech company. We move fast, we stay curious, and we don't do stale or corporate fluff. Backed by successful Seed and Series A rounds-with a fresh raise on the horizon-we're entering a phase of serious scale.
As the Billing Success Specialist, you must provide highly meticulous and responsive invoicing and licensing management services. You'll be entrusted with owning a select portfolio of our high-priority clients, becoming intimately familiar with their unique billing processes, network of billing points of contact, and constantly evolving set of licenses and properties. This role is designed for a professional who consistently delivers superior customer service and manages billing and license data with care.
This role is ideal for a candidate who is passionate about providing a white-glove service experience and who finds satisfaction in the precision and accuracy of their work. If you are a detail-obsessed professional with a knack for managing complex accounts, and a pleasant bedside manner, we encourage you to apply.
What you'll do...

• License Management & Reconciliation: Meticulously track and reconcile software licenses for key accounts, ensuring complete accuracy and reflection of all monthly changes (i.e., activation, de-activation).
• Invoicing & Billing: Generate and distribute precise and timely monthly invoices for designated, high profile clients. Proactively manage all aspects of the billing cycle to ensure seamless and accurate financial operations.
• Accounts Receivable & Collections: Oversee the accounts receivable process for your assigned portfolio. When necessary, professionally and effectively manage collections to ensure timely payments.
• Data Integrity: Maintain flawless and consistent customer, license, and billing data across critical systems: NetSuite and Salesforce.
• Client Relationship Management: Serve as the primary point of contact for all billing-related inquiries from your assigned clients. Develop a deep understanding of their billing contacts, preferences, and internal processes to provide a truly personalized and proactive service.
• Strategic Client Onboarding: Actively participate in the new client onboarding process to establish billing preferences and contacts from the outset including developing and delivering customized billing process documentation for each key account.
• Renewals Support: Collaborate with the Customer Success team during the renewal process to ensure a smooth transition and address any billing-related concerns.
• Dispute Resolution & Root Cause Analysis: Go beyond simple collections to conduct root cause analysis of recurring billing disputes or issues to identify and address underlying issues. Develop and implement strategies to prevent future billing discrepancies.

Requirements
What you offer us...

• Bachelor's degree required
• 2-4 years of SaaS accounts receivable experience, including renewals
• Demonstrated proficiency in maintaining data accuracy across multiple software systems.
• Experience with NetSuite and Salesforce
• Significant experience in bookkeeping, with a strong focus on accounts receivable
• Superior attention to detail
• Fastidious and organized, with the ability to manage multiple complex billing structures simultaneously
• Exceptional customer service and communication skills
• A proactive and problem-solving mindset, with the ability to anticipate client needs and provide them
• The ability to work independently and take ownership of a dedicated client portfolio

What we offer you...

• Salary Disclosure for Colorado: minimum base salary of $60,000 - $72,000. Final offer amount is determined by factors including years and depth of candidate's experience, certifications, and skill set alignment to the job requirements
• Various health, dental and vision insurance plans to choose from
• Up to 12 weeks of paid parental leave + additional paid and unpaid leave options
• Up to 18 days annually of PTO & 10 holidays per year
• Dog-friendly office
• 401k match up to 4 percent
• Annual reimbursement for personal growth through our Grow450 program
• On-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status.
Salary Description
$60,000- $72,000