Billing Analyst

Detailed Description:

• Coordinate and analyze customer billing activities by sales representative and cost code to ensure accuracy and compliance with company requirements.

• Schedule and monitor bit orders to ensure customers are billed using the appropriate cost codes.

• Prepare invoices for management review and approval.

• Assist with month-end billing processes and distribution of financial reports.

• Investigate and resolve customer billing disputes and grievances in a timely and professional manner.

• Maintain and organize billing records, documentation, and electronic files to ensure accuracy and accessibility.

• Collaborate with internal departments and external customers to resolve billing-related issues.

• Ensure billing information is accurate, complete, and processed within established timelines.

• Support continuous improvement initiatives related to billing processes and documentation.

• Participate in all required meetings, training, and development activities.

• Ability to communicate, including the ability to read, write, and speak English and promptly follow verbal and written directions in English.

• Perform other related duties as assigned.

Job Requirements:

• Strong verbal and written communication skills.

• Proficiency with Microsoft Office applications and general computer systems.

• Knowledge of administrative concepts, practices, and procedures.

• Strong analytical and problem-solving skills.

• Excellent organizational skills and attention to detail.

• Ability to work effectively in a multi-faceted and fast-paced environment.

• Strong interpersonal skills with the ability to work effectively with internal and external customers.

• Ability to manage multiple priorities while meeting deadlines.

Minimum Qualifications:

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.

• Minimum of 2 years of experience in an administrative, billing, accounts receivable, or related role.

• Experience supporting multiple levels of personnel in a professional office environment.

• Proficiency with Microsoft Office applications and business systems.

Additional Details:

This position operates in an office environment and requires frequent interaction with internal departments and external customers. The Billing Analyst must maintain a strong focus on accuracy, customer service, and process efficiency while supporting billing operations and financial reporting activities.