Bilingual Customer Service Representative (Remote)

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Bilingual Customer Service Representative? Globe Life is looking for a Bilingual Customer Service Representative to join the team!

In this role, you will be responsible for providing superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally using multiple systems. Through training, CSR’s focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc.).

The Customer Service Representatives acts on behalf of Globe Life Inc. as a first-tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as-needed basis.

This is a remote / work-from-home position.

What You Will Do:

• Assist with daily call volume (service level takes priority).
• Provide accurate resolutions to customer inquiries in a professional and courteous manner.
• Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.).
• Meet Quality Assurance Requirements and other key performance metrics.
• Professionally handle and resolve escalated issues.
• Work a Monday through Friday schedule with no weekend shifts.
• All other duties as assigned.

What You Can Bring:

• High school diploma or Equivalent.
• 1 year of customer service experience in a similar role.
• Fluency in Spanish and English, speaking, reading, and writing.
• Excellent verbal, written, and listening communication skills.
• Ability to ask probing questions, understand concerns, and overcome objections.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general Internet knowledge; ability to learn new computer systems.
• Knowledge of customer service principles and practices.
• Team-oriented mindset with commitment to achieving team and organizational goals.
• Customer Service Focus: ability to listen, understand client needs, and exceed service and quality expectations.
• Professional, friendly attitude with the ability to quickly build rapport with customers.
• Detail-oriented with flexibility in schedule.
• Willingness to work shift work and overtime.
• Ability to sit 90% of the workday with heavy computer and phone usage.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.

• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.

• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.

• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.

• Paid holidays and time off to support a healthy work-life balance.

• Parental leave to help our employees welcome their new additions.

• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

• Company-paid counseling for assistance with mental health, stress management, and work-life balance.

• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.