Manage internet sales leads by responding to inquiries, qualifying customer needs, researching vehicle inventory, scheduling and confirming appointments, and coordinating with sales consultants. Provide positive customer service, address concerns, maintain accurate interaction records, and use CRM software to track leads, appointments, and performance. Assist with administrative duties, including preparing sales materials and maintaining the showroom.
The BDC/Internet Sales Manager plays a crucial role in converting online leads into qualified appointments for the sales team. This position requires excellent communication, organizational, and customer service skills to effectively qualify leads, schedule appointments, and provide a positive customer experience.
Essential Duties and Responsibilities:
Lead Management:
- Respond promptly and professionally to all incoming internet sales leads (website inquiries, email, chat).
- Qualify leads by gathering information about customer needs, vehicle preferences, and budget.
- Research vehicle inventory and provide customers with relevant information.
- Follow up with leads to answer questions and address any concerns.
Appointment Scheduling:
- Schedule appointments for potential customers to meet with sales consultants.
- Confirm appointments with both customers and sales consultants.
- Reschedule appointments as needed and communicate changes effectively.
Customer Service:
- Provide excellent customer service throughout the entire lead-to-appointment process.
- Build rapport with potential customers and answer their questions in a friendly and informative manner.
- Address customer concerns and resolve issues promptly and professionally.
Communication:
- Communicate effectively with sales consultants regarding customer information and appointment schedules.
- Maintain accurate records of all customer interactions and appointments.
- Utilize CRM software to track leads, manage appointments, and analyze performance data.
Administrative Support:
- Assist with other administrative tasks as needed, such as preparing sales materials and maintaining the showroom.
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
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