Supervises banquet staff and oversees event setup, food and beverage service, guest experience, equipment breakdown, and cleanup. Ensures service standards, delegates responsibilities, resolves issues, and supports catered events across indoor and outdoor venues. Requires flexible availability for nights, weekends, holidays, football games, and stadium events, along with the ability to lift 50 pounds and obtain Serve Safe certification.
SUMMARY
Provides exceptional customer service to internal and external catering guests and is responsible for overseeing set-up, service and clean-up of all catered events. Provides direction and supervision to banquet servers and bartenders.
DUTIES AND RESPONSIBILITIES
- Deliver first class customer service to all guests at catered events ensuring all special requests and needs are communicated to management
- Supervise banquet staff and efficiently delegate responsibilities to ensure the success of all events
- Execute all catered events with a strong emphasis on all details and the overall guest experience
- Ability to set-up catered events with care to all details and department standards
- Ability to efficiently and accurately service all guests in buffet, station and plated meal environments
- Ability to meet and supervise all service standards including, but not limited to, tray carrying, wine service, table service and buffet service
- Ensure thorough break-down and clean-up all catering equipment and supplies following events, ensuring proper care and storage of all equipment, supplies, food and beverage
- Complete tasks in a variety of environments as assigned by management to include in-door and out-door catering through the property
- Special projects and assignments as business dictates
- This role will supervisor pt staff during catering events
- Ability to effectively communicate in English, written and verbal
- Ability to prioritize and multi-task in a high paced environment
- Ability to trouble shot and within department guidelines, immediately resolve deficiencies
- Ability to work as a team leader in a diverse environment
- Ability to stand and walk for extended periods of time
- Ability to repeatedly lift a minimum of 50 pounds
- 18 years of age or older
- Flexible schedule; nights, weekends and holidays may be required
- Ability to fully commit to all home football games and other full stadium events
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- A dynamic, complex fast-paced environment requires that each individual truly seek to learn and understand from others. Appreciate and value different perspectives to expand your view and approach.
- Ability to manage a large diverse workforce and build strong teams
- Ability to work nights, weekends and holidays
- The noise level in the WORK ENVIRONMENT is usually loud on event days
- Required to obtain passing score on Serve Safe training
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Paycom Charlotte, North Carolina, USA Office
Charlotte, United States
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